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I purchased two tickets for my wife's birthday last year to a Juanes concert at the MGM Hotel in Washington DC. I made the purchase right before the whole covid thing started, literally 2 weeks before venues started postponing events. I reached out to Viagogo to inquire about the concert status and was told on numerous times that the event had been postponed but not cancelled and as such, I was ineligible for a refund. instead they suggested I try to sell them. I found that interesting as it was for an event that never ended up happening. I continued to ask about refunds and kept getting the same runaround. I'm active duty military and went on two deployments but checked my emails for updates constantly and nothing. Just this week I reached out again and got a reply that I was past the date for a refund. They never sent me any notifications or anything suggesting I could proceed to request my refund. These tickets were my wife's birthday present and I wouldn't mind losing the money if it were $20 but in this case it was $220 for two tickets and I won't be seeing that money ever again. They also never offered me the voucher. Stay away from these people, it's nothing but an overpriced scam.
