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i bought tickets to see machine head and the concert was cancelled due to the covid-19, I have requested a refund of the £140 I paid ( no small amount of change) I received and email from them saying it was postponed, so I sent them the link to the bands website clearly stating that all venues are cancelled. I haven't heard back from them for 2 weeks so I called today and their response was it will take a couple of months to confirm it is cancelled and then a couple more months for a refund! This is completely unacceptable. I will never use them again and if you are thinking of using them, on your head be it.
