Author: Sandra

I was looking for 1 ticket. I had to create an account on Vivid Seats in order to see the total cost of the ticket. I followed all the requirements to create an account including my payment info to keep on file and hit submit. I logged out of the Vivid Seats site and found a ticket at face value ($144) on another site. When I checked my email, Vivid Seats had sent me a confirmation for 4 tickets at a price of $1348.64. I never knowingly confirmed the purchase of any tickets on their site. I immediately called them and they said they could not refund. I asked for a supervisor and was put on hold and finally hung up. Someone from Vivid Seats called back about 30 minutes later and after I explained the situation that I was only looking for 1 ticket and would never have purchased 1 ticket for $337.16, let alone 4 tickets. I could hear several people laughing in the background. The person offered me a $145.00 refund and told me I could sell the tickets on their site or another one. I put the tickets on sale on their site. If they sold, I would have to pay Vivid Seats a 10% service charge. Of course they did not sale!