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If I could have given them a zero rating for being legit and having some semblance of real customer service, I would have. My email from Viagogo said the "expiry date was Nov 2021" for my tix to see Yuga Wang at San Francisco Symphony. As we all know, that concert never happened. Nothing happened in Calif from Mar 15 to June of this year. So what does Viagogo say about a refund, "your date for cancellation has passed." I asked to speak to a manager and the agent (who had was unintelligible because of a heavy Eastern European accent and slurring--I'm wondering if she was just sleepy or on something). She said they were unavailable and then available only for call backs. I asked if she had my phone number and she gave me a shortened version of my number (drugs, I thought?). I repeated my number. Needless to say, they will keep this charade up. I'm out nearly $200 for a concert that never happened. Do NOT use this site. Moreover, it would be a good idea to pressure your event venue NOT to use this vendor. This is a good lesson
