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Received 2021 family liberty tourer ($60k) 2 weeks ago. I was told it would take 4-6 weeks as i picked one already mostly built. It took 8 months. Had a very bad experience dealing with Goldstar sales. At last the Caravan arrived at the depot south of Brisbane. It looked great. However I had no instructions at all and struggled to even unlock the front door. It was missing the gas bottles. I was later told to go buy my own and Goldstar would reimburse me. The caravan was just like the photos and I was very pleased with the appearance inside and out. I did find deep scratches in the boot tunnel and was later told Goldstar were not going to do anything and wondered what i was wanting from them? Had to ask for instructional videos even though I had been promised personal online walk through. None of the videos matched my model so was left clueless and guessing what switches were for. On the first night away I tried to fill the Water tanks and water was leaking all over the place under the caravan. I couldn't get the water heater to work either. Queen bed was rock hard couldn't sleep. The gray water tank started leaking everywhere was so disappointing and frustrating. I contacted Goldstar right away for help as I can't use the caravan with all the problems I found. I left a Voice message and have sent multiple emails. Its been 12 days and Have had no support or assistance. I am very worried I have made a big mistake buying a Goldstar. Looks like I have been left out to dry and have to fix all problems out of my own pocket despite having full warranty. I don't think so! How is this allowed? Where is Goldstar? I know where their factory is and will have to drive all the way there and stand in front of them they wont be able to ignore me then. STAY AWAY FROM THIS COMPANY FOR YOUR OWN SAKE
