Is Viagogo Legit, Reliable & Safe in 2020?
9 Things You Should Know
Before Buying from Viagogo
Viagogo, founded in 2008, is a legit ticket site, and one of the largest ticket resale exchange platforms outside the US for major sporting events, concerts, and Broadway shows in Europe, Asia Pacific, Middle East, & Africa, but there some negative Viagogo reviews discovered to be aware of…
According to many recent Viagogo reviews, it doesn’t seem to be the most reliable ticket site (see our top 4 ticket alternatives.
Most negative Viagogo reviews talked about:
> high-priced tickets
> 31.69% average tax/booking fee (hidden until checkout)
> bad customer service experience
> ticket delivery was delayed (although it arrived just right before the event in some cases)
At this time, with so many negative Viagogo reviews from customers (over 288 complaints in the last 12 months), we are on the fence and not sure if Viagogo is the most trusted ticket source available in Europe.
As you can see, Viagogo on BBB.org doesn’t have the best review rating and currently has 286 complaints in the last 12 months.
Online ticket brokers open up this possibility to buy and sell tickets to events around the world, and one of the largest ticket resale platforms allowing this is Viagogo.com.
Tickets that are purchased from this website are considered as secondary or resale. Some people call them second-hand, but they are still admissible and are considered legit.
Viagogo.com is a global ticket exchange, allowing individuals, or “professional ticket brokers,” to sell tickets on their platform.
The tickets listed on Viagogo are never in possession of the team at Viagogo.
This is standard practice and how most resale ticket exchanges operate today, like:
Viagogo is supposed to “provide a legit, safe and secure platform for the sellers and buyers.”
Like most resale ticket exchange sites, Viagogo does not allow any changes, refunds, or cancelations after your order has been placed.
The only time Viagogo says you can get a refund is if your event is canceled and not rescheduled.
Recent Viagogo reviews below will show the inside stories of past customers with this company.
It can be difficult to get through to Viagogo phone support or to understand when speaking to an agent at times.
Discovered that Viagogo’s online support seems to be better than their phone support, and it’s more tailored to your questions (see how-to below with picture).
The best way to contact Viagogo if you’ve already ordered is to log in to your account and then find “Customer Support” under “Help” as shown below.
Here are Viagogo customer support helpline numbers.
You’ll find support below for America, Europe, Asia Pacific, Middle East, and Africa.
Note: there were Viagogo reviews that said support on the phone can be hard to understand and can be delays in getting a direct answer, so found out it’s best to contact Viagogo via online support first if you need help at all with your order.
There are quite a number of Viagogo reviews and stated they didn’t get much help when contacting Viagogo customer service support from the company.
Yes, Viagogo allows individuals to sell tickets on their ticket exchange platform.
The first thing to do, if you need help selling your tickets, is to select your event.
You will also, need to create an account at Viagogo to be able to sell your tickets with your name, email, address, phone, credit card, and your ticket details.
The company makes sure that the signup process is reliable so that the customers will be able to do business with legit sellers only.
Many negative Viagogo reviews were about high-priced tickets.
Other customers said they didn’t like Viagogo’s high 31.69% plus service fee charges that are hidden until the checkout.
Some complaints found on Viagogo and their customer support experience.
Keep in mind, most resale sites today charge anywhere from 20% to 40% service fees (usually hidden until checkout).
There are some Viagogo reviews that complained about the delayed shipping since most of them were able to get the tickets on time.
One thing noticed, Viagogo has corporate services offering companies and professionals:
> over 4+ million in tickets on their site
> events in over 50 countries
> one of the largest ticket exchange platforms outside the US
Different Viagogo reviews show that many people like that they offer premium tickets to events in over 50 countries around the world.
Some customers stated they were actually able to get tickets priced lower than face value (can work if you’re willing till the last minute to buy).
The reviews regarding Viagogo ticket prices are mixed, but there’s a bit of complaints of tickets being over face value, which is to be expected with a resale site (supply and demand).
Some say that they offer inexpensive tickets, while others say Viagogo tickets are overpriced, or way above face value.
A positive is Viagogo does offer good seats, which might not be available anymore via the box office venue.
There are also a few Viagogo reviewers that like the seating charts that are available for viewing before choosing which tickets to buy.
Through the 3D seating charts, customers can determine the type of view that they will be getting from their seats.
Currently, Viagogo is somehow one of the largest ticket resale exchanges outside the US selling millions of tickets each year via their platform, but…
After reading plenty of Viagogo reviews, we are on the fence and not sure if Viagogo is the most reliable ticket source available in Europe.
Note: back in 2018 there were over 10,000 Viagogo customers that were turned away from the venue at Ed Sheeran concert in the UK. I understand that it was back in 2008, so not sure if this was a one time thing at this scale of customers that it effected, or if this can happen again today.
Here’s our top 3 ticket sites we like and use.
Our #1 go-to site that’s best for sports is…
> safe and secure ordering process that’s simple
> 100% authentic tickets that are verified for authenticity by TicketMaster
> tickets delivered within minutes after ordering via e-ticket email delivery
You get 100% real tickets because every ticket sold is real and accounted for by TicketMaster, so tickets cannot be counterfeited.
Our #2 pick that’s good for concerts, broadway shows, and sports is…
> no hidden service fees added
> grades every ticket based on price and seat quality
> A+ BBB.org rating
Our #3 pick that’s good for all events in over 50 countries is…
> one of the largest ticket platforms in the world
> 50+ countries have events listed on StubHub
> partnered w/ ESPN, MLB, MLS, and CFL
> A- BBB.org rating
When comparing Viagogo vs StubHub you’ll see they are both ticket resale sites, but some might ask what’s the real difference, and is StubHub legit and reliable?
StubHub seems to have a larger selection of tickets to choose from to events in over 50 countries.
Viagogo has tickets to events around the world too, but Viagogo seems to have more negative feedback and reviews recently.
Viagogo’s service fee is about 31.69% while StubHub’s service fee charges are about 26.5% average.
Keywords: is Viagogo legit, is Viagogo safe, Viagogo.com reviews 2020, is Viagogo reliable, Viagogo reviews 2020
I didnt realise Viagogo were re-sellers when i booked tickets for an event abroad. After i bought my tickets i then bought flights and hotel for the event. A few weeks later the event is re-scheduled due to band member health problem. I called viagogo and explained i will lose all of the money i spent on flights and hotel, and i cant afford to pay for 2nd lot of flights and hotel, however they said we are a re-seller. We cannot refund you. You can re-sell your tickets on our website. My tickets did not re-sell, even when i dropped the price. The event had been re-scheduled from a saturday night to a monday night. Hopeless. Ebay and Amazon are re-sellers, if you have a problem with a seller they help you. Why are viagogo exempt from this? i googled the only info i had about the seller. They were named in the paradise papers. Corrupt fraudulent horrible people. dont use Viagogo.
I bought front section tickets for a concert in Vegas. A few days after buying them, I get an email from them that they don’t have the tickets that they sold to me, but offered me other tickets at a higher cost. They had one pair for the same cost, that were general admission and no seating. I took those and come to find out, those tickets sell for $35 a piece. I paid $300 a piece for the front section ones, that they sold me and took back. Never again. Be warned, they are scammers.
I ordered 4 tickets for The Weeknd concert in Amsterdam on 27th October 2020. I placed my first order on 28th February, paid WAY more than just the tickets (the tickets were 130 euro each, I paid a total of 720 euro for 4 tickets). After placing the order, it was cancelled! I got sent a link to repurchase the same tickets, so I repurchased them on 29th feb, received a confirmation email for them and then it got cancelled AGAIN! I got the money back, thankfully. I am extremely disappointed and will never order anything from viagogo again! I never got any explanation about the cancelling, I wrote them an email and received only an automatic response and no satisfactory explanation whatsoever!
Viagogo you are a disgrace to NZ How dare you tell us to print tickets and you do not have a code that will print off let alone not even telling us where we are seated. I am not use to such a disgusting service never again will I reserve a seat through your firm I will recheck these tickets with ticket as I think they are illegitimate tickets Suzanne Holden email@example.com
They sold us Ozzy tickets in a October 2018 2 days before concert, we showed up only to find out concert had been cancelled with a tbd reschedule date. They would not refund our money since it was being rescheduled EVEN though they advertised and sold the tickets AFTER they knew the event had been cancelled. The event has been rescheduled multiple times. I tried calling today to see if I could possibly transfer our tickets to a venue closer to us on the East Coast. I gave them my order number and email address and they are now saying my info doesn’t match. I asked repeatedly to speak to a supervisor only to be told every time “that’s not possible”. We basically have over $1000 in 3 tickets that are useless to us as we’ve had no luck selling them and now I can’t even talk to anyone in customer service because they say my information doesn’t match!!!!!! Do not buy from here!
Just wanted everyone to know NOT to use viagogo for ticket purchases. Read the reviews. I received my tickets 24 hours prior to the event after purchasing them 4 months prior. They sell tickets they don’t even have. They were way overpriced. You will not receive them on the date promised and will get excuses when you contact customer service about this. It is obviously a company out for your money and never at your service. BEWARE. I will never use them and am warning all my friends and family.
After naïvely purchasing tickets this morning, and immediately call in customer service: I still actually have no idea what I purchased at this point. my rmsil redponse to the worthless customer service “ I assumed I paid $263 for 2 balcony tickets to a concert in London that would be shipped in “3-5” business days and, extremely inconveniently, require a ‘signature’ at the door when a working person is not home. This is what I saw and ultimately proceeded with. It was not until after multiple intentional distractors on purchase site, and after committing to purchase, that I see the arrival date for the tickets is unknown and that they would not arrive until a week before the concert when I will be out of country. The absence of clear upfront disclaimer related to the fact that you can’t/wont email tickets, won’t allow pick up at the theatre, and that “3-5” days really means 3-5 days 3 months from now (!), with a ship date that is a moving target, is inexcusable and intentionally misleading. I consider myself scammed. ”
It is just a scam. I was buying the tickets with the price of 102 eur, after which I confirmed I will pay an additional 3 eur per ticket for electronic delivery. Once I pressed confirmed I paid 220 eur! I called immediately to the customer service to ask what happened, a guy from the swiss number called tried to be polite but completely useless. I asked him what to do, he said – sell them. I send them screenshots of the process, and they just not replying to me. The way the website is built makes just people inattentive to details. You see the button on the bottom not seeing how the price is changing, and once you press confirmed the money is gone, and no one is responsible
Dont buy anything from these scammers. They are a bunch of scammers. Their customer service is null and I will be reporting this company to the Better Business Bureau of NY. Unfortunately, I fell into one of their traps mistakenly and now I am out of alot of money for tickets I NEVER RECEIVED!!! SHAME ON YOU VIAGOGO. ROT IN HELL THEIVES.
Utter rip off. They promise long, deliver short and make a ridiculous profit off your purchase. We paid for decent tickets for Elton John (+$500). the tickets we eventually received were priced at $149 each and we were at the highest row as far away From the stage as it was possible to get. Use another service.
transacción 22514169 para el evento Madonna el 19 Diciembre 2019. Viagogo plataforma de ventas por internet que trabaja con Facebook para estafar a compradores a traves de Facebook y internet aca le cuento mi historia para que no cometan el mismo error. Vi una publicacion en Facebook para un concierto de Madonna en Miami ese era mi sueño de todo la vida ver a la reina del POP. Eso fue en el mes de Julio entro a travez de Facebook al concierto y me direciona a la pagina de Viagogo nunca habia oido esta plataforma, pero me dije si están a travez de Facebook deben ser confiables, pues compro mis tickets bien caros y dije esto es una vez en la vida, despues de la compra me dicen que debo recibir los tickets a mi correo , a los dias no veo nada y llamo a Viagogo ellos me dicen que tenga paciencia que antes del evento me van a llegar mes de Julio. Una semana antes del evento vuelvo a llamar me dicen lo mismo , pero yo ya no tan paciente a partir de ese dia empecé a llamar a Viagogo 2 y 3 veces por dias, cada vez que me respondian me decian lo mismo que no me preocupara que me iban a llegar, 5 dias amigos llamando 2 y 3 veces. Llego el dia del evento y llame mas de 5 veces, bien desesperado estaba ya y ellos diciendo lo mismo siempre me atendia una persona distinta para nada bien, nunca me tomaron en serio. El evento empezaba a las 8 :30 pm, 6:38 pm recibo un email de Tickemaster que me habian cancelado los tickets imaginense como me puse , llamo a Viagogo y nada lo mismo. Entro a ticketmaster trato de comprar unos tickets urgente sabiendo que me iban a costar mas caro yyyyy me tomo la sorpresa que compre 2 tickets casi a la mitad de precio y mejor ubicacion que el que habia comprado con Viagogo viagogo tickets $ 962, 6 meses antes del evento. Ticketmaster tickets $ 592 , 2 horas antes del evento, 6:52 pm recibo un email de Viagogo con la transferencia que nunca me llego en 6 meses, ni siquiera 2 horas antes. al otro dia ya pasado el evento llamo a Viagogo a reclamar mi devolucion de la compra hecha hace 6 meses y me dicen que las entradas fueron entregadas a tiempos, para que!!!, como me puse , les explique todo lo que habia pasado es cada vez que llamo es una persona diferente, no tienen un departamento que se encargue de casos de garantia que una persona se pueda hacer cargo y soluccionar ese caso , no es asi, una y una persona diferente cada vez que llamo. A parti de ahi he comenzado a reclamarles lo mismo. les envie todos los screenshot de las conversaciones con ellos durante toda la semana donde me decian que en caso que las entradas no llegaran a tiempo se me devolvia mi dinero . Cuando en una llamada 2 horas antes les dije que ya no queria sus entradas que estaba con la presion alta super disgustado con ellos, que me devolvieran el dinero, en ese momento fue cuando se pusieron a correr para resolverme mi problema. que casualidad que despues de esa llamada a 1:38 munutos ya yo estaba en camino con buen trafico y lluvia con mis entradas nuevas me llega 1:38 minutos antes del evento el correo para transferir las entradas de viagogo? que creen?? En que mente cabe que una persona en una hora va a poder llegar a un evento cuando el evento era lejos de casa con puro trafico y lluvia ese dia , cuando estuve 5 dias insistiendo para que me llegaran mis tickets.cuando esos tickets ya hacia mas de 5 meses se habian comprado y nunca recibi nada.es justo que una persona haga mas de 30 llamadas y no lo ayuden durante una semana y 1 hora antes se burlen de uno ?? Adjunto los screenshots hecho para que vean las pruebas. 1-Estafa —tickets el doble del costo del evento siendo comprados el mismo dias horas antes. 2-Garantia—-Falta de respecto, falta de coordinacion, falta de atencion a sus clientes, falta de respuesta rapida , falta de solución a los problemas a tiempo y en tiempo.
Long story short I bought tickets had end seats then they sent other tickets in same row but in the middle I’m disabled and it’s hard for me to get out that’s why I picked and end 2 seats they refused to give me the seats I bought there not from usa and have no business selling tickets if cant do right plus I paid over 500 for 2 seats I’ll never buy for them again this is my last concert I’ll go to.
BUYER BEWARE! This company will sell you tickets and cancel your order at any given time. Do NOT count on this site to uphold your ticket purchase. I bought tickets over a month ago to give as Christmas gift and the purchase was canceled due to the company unable to fulfill the sale. Extremely disappointed and lesson learned!
Ordered tickets several months ago and only received an email that they would arrive ONE WEEK before the event. Tickets did not arrive. Called Viagogo several times and although I’m able to reach a customer service agent, answer is always the same. Tickets were not mailed to me as promised, but transferred via mobile to Ticketmaster from the seller (whoever that is). i do not have a Ticketmaster account and had to create one. Still no tickets after several phone calls. Answer is always the same, let me contact the seller and we will get back to you in 24 hours, which has never happened. Very frustrating and now I’m afraid I will be out the event, as well as the money. DO NOT BUY TICKETS HERE!
Intent was to purchase Harlem globetrotters tickets as a gift for my nephew-I got redirected to the viagogo site without being aware. The tickets printed face value shows $21.00 and someone else’s name. I was charged $61 each ticket plus handling charges for a total of $157 for 2 tickets whose value is 42..00. The same tickets are still available on the venue website. Very disappointing -buyer beware.
The worst service EVER! I pd. for my tickets. I never got my tickets. They have asked me to send screenshots of every piece of correspondence and I have. They are not refunding me because “the seller assures us they transferred the tickets to you.” I have proven that did not happen. This company is a complete scam. DO NOT BUY TICKETS THROUGH THEM.
I bought tickets to a 09/28/19 Eagles concert through Viagogo and then tried to sell them fearing that I would be ripped off based on multitudes of poor reviews. Later, I was informed by Viagogo that I had successfully sold my tickets to a buyer and as soon as the tickets were released I should transfer them to the buyer. Later, I began receiving email from Viagogo stating that I must transfer the tickets to my buyer within 72 hours, or I would forfeit the sell and lose my $1500+. I communicated to Viagogo by email and by phone explaining that I would not be able to transfer the tickets within 72 hours because they had not been released by my seller. I was told not to worry as this was just a computer generated message sent to all customers. I was verbally informed that the company would see to it that my seller would get the tickets and that I should disregard further emails from the company. On 09/26/19, I received an email from the company advising me that the tickets were available and I should send them to the buyer. This was 2 days prior to the concert and I did exactly what i was told, I disregarded the message, assuming it also was computer generated and that the company would do what they had told me verbally, and take care of the transaction. Subsequently, I was informed by the company representative that Vigogo’s team had decided not to reimburse me. Being a citizen of the United States, there was no reasonable way to contest this legally and therefore I incurred a loss of more than $1500. Fortunately, I had purchased tickets to the concert from another distributor because I suspected I would have never received the tickets I purchased through Viagogo. My advice is to either buy directly from the vendor or through a more dependable ticket distributor, but AVOID Viagogo at all costs because based on my experience, there may be a huge cost to you.
I purchased tickets from Viagogo for a Billie Eilish concert for Oct 08, 2019, on Oct 05, 2019. Did NOT received my tickets even though I got a e-mail and it said that my tickets were transferred from this JAKE, to accept or refuse the tickets. WHOEVER this JAKE is, I accepted the tickets from this JAKE, but my tickets were never transferred to my account where I could receive them, total rip-off!!! BEWARE OF THIS JAKE! Probably a made up name! I had to purchase some more tickets from somewhere else where we could go to the concert! Mind-you, the tickets were still not available on the day of the concert Oct 08!!! I have been on the phone with customer service so many times and get the same go-around about getting my refund for the tickets that I did not get! They got the required documents, showing the required evidence that I did not get the tickets and where it showed in the account at Ticketmaster, it showed there were no purchases made! Viagogo has the evidence, but everyone that I talk to, tells me the same thing, that it has been sent to another department and I would be receiving a phone call from them, NO RETURN CALL TO DATE!!!! I would NEVER recommend this place to ANYONE!!! DON’T BUY ANYTHING through this place unless you want to be SCAMMED out of your MONEY!!!! I gave them a rating of one , but would have given them a 0 if it was available! Total piece of S**T of a website!!! Very Mad and upset at myself! Should have checked them out first before purchasing! Will never happen AGAIN, learned my lesson the hard way. AGAIN, DON’T BUY FROM VIAGOGO!!!!!!!
I bought two tickets for Metallica at the Chase Center for Sept 6 about a half year prior for $800 each. Month four, since I have not received my tickets, I made multiple calls up until a week before the concert. They assure me I would receive my tickets about 5 days prior to the concert. Three days prior, and no sign of a ticket, I contacted Visa charge card to see if they were able to do anything. Visa refunded me the money pending an investigation. I received an email by Viagogo less than 20 hours prior to the start of the concert explaining that I could transfer the tickets to my Ticketron account. By then I had made other plans. Also this outfit never had the tickets, since they are a “reseller” and so me a pair of tickets from another seller who had paid only $125 for the ticket. I could have bought the tickets on the day of the concert for half as much as I had originally paid for them. These guys are crooks. I will never deal with them again.
I bought over $36,000 worth of 2020 Olympic tickets from Viagogo. I relisted them with Viagogo but they removed the listings, telling me the tickets were a scam and not viable. But, they refuse to refund my money. This is nothing but a criminal outfit. Be careful with your money.
I purchased Vince Gill tickets on 4/6/19. Charge but do not have any tickets. The concert is in Huntsville, Al in August so there is time to get them to me pls. I have no way to get in touch with you. Pls. This was a lot of money and gifts for friends…
Complete scam bought tickets on Wed. Charge went through with all email wiped clean and no tickets. DO NOT USE IT is complete SCAM.. NO TICKETS DO NOT EVER USE
I bought tickets to see the band Kansas in Anaheim California. The concert was cancelled because the band’s equipment truck was in a major traffic accident the day before and they had no equipment. It is now the start of the third week and my money has NOT been refunded. My friend who was smart and bought his tickets from TICKETMASTER had his money automatically returned to him in 7 days. I have sent VIAGOGO the Cancellation Notice from the venue, facebook from the band Kansas clippings, and testimonial from the truck driver talking about the accident. The companies rep tells me as soon as they find out the concert was cancelled they will refund my money. Still NO REFUND!!! TERRRIBLE TERRIBLE TERRIBLE. RUN AWAY
Was routed to this site to purchase tickets to a show for my own nephew’s band. At the same time, my sister purchased her ticket through ticketfly for literally HALF of what I paid. When i called to advise them and ask to cancel they were not cooperative. How can this happen??? DO NOT PURCHASE TICKETS THROUGH HERE. Not to mention, you can resell, but not for the full face value you paid. TOTAL SCAM!!!
They don’t even have the tickets they are selling online. Total BS scam don’t use this site. Oh and their fees are insane, $200 in fees for this scam site!
Terrible experience, spent days online trying to track tickets I purchased only to find out they were in someone else’s name with same seats as mine, plus charged way more than normal prices..All tickets for event were sold out by the time I could cancel and get more tickets from another source.
Utterly disgraceful . This company is a leech. Hoovers up tickets that would be sold to the public then sells them back tom us for hugely inflated prices. They should be banned and all the other reseller leeches..Don’t touch with a bargepole
bought many tickets online before —-usually under $10 service fee and receive a confirmation e-mail with e-tickets that can be downloaded and printed within 10 min. after completing the purchase HOWEVER bought tickets from viagogo a month ago —-received an email confirming my purchase along with a service fee of over $60 for 3 tickets BUT what I did not receive (and as of yet ,a month later) was any tickets. to make things much worse is there is no telephone no. or any way to e-mail them to ask for a refund for not providing the tickets I purchased. total scam —-I have notified my credit card co. and reported them to fed. comsumer protection agency . don’t know how this company has not been shut down still waiting for answers!!!!
I ask for 2 ticket and then at the end of the process they charge me 4. dont have any way to ask for support or change the order, 1 second after the purchase.
Viagogo doesn’t actually have the tickets they sell, will then mislead you on the website as to the scarcity of the tickets & charge a horrendous fee for the tickets which sometimes may not exist or not be in the seats you purchased. Viagogo is a scam to be avoided at all costs.
Dubious 1) appear at the top of a search list for a festival, look like official resleer, they arer, not they are not even authorised, they are at the top becuase they pay google to be there. 2) Lots of messages saying, Last 1% of tickets left, only 10 tickets left, all in the hope you panick and buy and pay the huge price, when in fact there are lost of tickets left on the only officila site at half the price. 3). They do not respond or even accept emails, so you can’t prove you sent them a letter, and their website prevents you doing anything they don’t want like exercising your legal right to back out of a transaction within 14 days cooling off period. Illegal They refuse to honor the 14 day cooling off period if you change your mind. There are legal exceptions to this rule like the event happens during the 14 day period, but Viagogo apply this to any period, even when the date of the even is several months into the future and they haven’t even bought the ticklets to resell to you from the official reseller 2) In the case of Shambala, tickets carry names, you need id, T&C’s say that any tickets bought from anyone other than the official reseller are void and will be turned away, despite being told this, Viagogo continue to sell and offer to esell these tickets, so you are left paying twice the price for something that on the day is likely to be worthless.
I bought tickets here, and paid, paid their crazy fees, and added charges at the end. My tickets didn’t come, and I got worried. I had other tickets and sold them at a loss because I wanted to go to a closer venue after I got my tickets through Viagogo. I kept checking and they said, oh no its all legit, just be patient and wait. Then the day the tickets should arrive, they say – sorry, we don’t have any tickets. I could have had other options but not any more. I HATE VIAGOGO and would probably pay money to see their demise. They suck. I think probably they resold the tix for more money and then just said they would refund my money.
I ordered Metallica tickets for my 10 yr old Birthday and 1st concert. We drove from Florida to Atlanta. Our tickets didn’t work. The person that sold them to Viagogo also used them. Big mess! Something that should never happen to websites that buy and sell tickets. Ended up working it out after awhile and got in!