When a person looks for tickets while having difficulty securing seats for certain events, there are certain companies where they still be able to get reliable tickets.
At this time, with so many negative Viagogo reviews from customers, we are on the fence and not sure if Viagogo is the most trusted ticket source available in Europe.
These could even be events that have been sold out. Online ticket brokers open up this possibility to the market and one of the companies that have this service is Viagogo.com.
There are plenty of Viagogo reviews that can be found in order for other consumers to determine if they want to get tickets from this company or not.
Tickets that are purchased from this website are considered as secondary. Some people call them second-hand, but they are still admissible and are considered legit.
The company has a lot of connections and their sources are sellers and other brokers make up some of these. This is why the prices of the tickets are always above the original market value. Viagogo reviews will show the inside stories of past customers with this company.
Viagogo has quite a unique process because the sellers actually need to create an account through their website to be able to sell their tickets. The company makes sure that the signup process is reliable so that the customers will be able to do business with legit sellers only.
Viagogo is legit, but not the most reliable for getting tickets (see below for safe alternative).
2. What’s Good about Viagogo?
Different Viagogo reviews show that many people applaud the layout of the website.
The white background is very simple but does wonders considering that all of the links are very visible without causing strain to the eyes. The popular events are readily placed by category and all you need to do is click the link and you will be directed to the events page.
There are also a few Viagogo reviewers that like the seating charts that are available for viewing before choosing which tickets to choose. Through the charts, customers can determine the type of view that they will be getting from their seats. The reviews regarding the prices are mixed. Some say that they offer inexpensive tickets.
Many people applaud the layout of the website.
3. Any Cons (fees, shipping, etc.) about Viagogo?
There are quite a number of Viagogo reviews that have registered their dislike of the customer service of the company.
Although customers can easily call them or email them when any problem or questions arise, the answer can be quite delayed more than the usual according to some reviewers. This was due in part because the company still needed to have accurate information with the actual seller of the tickets.
This delay concern some customers especially if they are inquiring about the status of their ticket deliveries. There are only a few Viagogo reviews that complained about the delayed shipping since most of them were able to get the tickets on time.
Some customers did not like the customer service of the company.
4. Review Summary: Is Viagogo Good, Reliable, and a Safe Site?
After reading plenty of Viagogo reviews, we are on the fence and not sure if Viagogo is the most trusted ticket source available in Europe.
5. Any Good Alternative Ticket Sites (outside the US too)?
1. One reliable site we recommend is LiveFootballTickets.com that’s been in business since 2004 and has sold tickets to over 434,000 football fans.
To put it as simply as possible, Viagogo is a reliable company that has been in business for nearly a decade and that has drawn some favorable reviews its past buyers. You will see some negative reviews as well, Viagogo does claim to guarantee that the tickets they sell are 100% authentic and available or the company will provide replacements of equal or higher value. By using only the most reliable worldwide courier services to ship their tickets, they also ensure that their buyers will receive them in plenty of time for the event, no matter where they are in the world.
QIs Viagogo a Legitimate Site?
The first question you will probably ask yourself when you visit Viagogo is; is Viagogo Legitimate? Viagogo is a legit website where you can purchase tickets to all your favorite performing artists, sports events or theater shows in your area, or you if you can’t make the show and don’t want to eat the ticket price, then you will be able to sell your ticket here as well. You can also sign up for the newsletter which will keep you informed on all the new artists and shows added.
QIs Viagogo a Reputable Site?
Viagogo is a reputable website that has gained some positive recognition from customers around the world for providing a much-needed secure global ticket exchange. Before the website existed, if you wanted to attend a concert or game in another country, just the process of locating a source for the tickets could be an exercise in frustration. Worse yet, you had no way of knowing whether or not the vendor was someone you could trust. Thankfully, Viagogo has taken that uncertainty out of the equation and made buying tickets to events in other parts of the world much easier and a lot less dicey, all at the same time.
QIs Viagogo Safe or a Scam?
QWhat is Viagogo's Guarantee?
Buyers are guaranteed to get the tickets that they purchased in time for the event and that those tickets will be valid and accurate. If there is an issue with either of these promises, the company is willing to step in in order to rectify the situation by either providing replacement seats of equal or higher value or by providing a refund to the buyer if replacement tickets are not available. Those who sell tickets through Viagogo are also guaranteed to receive their payment for any legitimate order that they fulfill.
Viagogo you are a disgrace to NZ How dare you tell us to print tickets and you do not have a code that will print off let alone not even telling us where we are seated. I am not use to such a disgusting service never again will I reserve a seat through your firm I will recheck these tickets with ticket as I think they are illegitimate tickets Suzanne Holden firstname.lastname@example.org
They sold us Ozzy tickets in a October 2018 2 days before concert, we showed up only to find out concert had been cancelled with a tbd reschedule date. They would not refund our money since it was being rescheduled EVEN though they advertised and sold the tickets AFTER they knew the event had been cancelled. The event has been rescheduled multiple times. I tried calling today to see if I could possibly transfer our tickets to a venue closer to us on the East Coast. I gave them my order number and email address and they are now saying my info doesn’t match. I asked repeatedly to speak to a supervisor only to be told every time “that’s not possible”. We basically have over $1000 in 3 tickets that are useless to us as we’ve had no luck selling them and now I can’t even talk to anyone in customer service because they say my information doesn’t match!!!!!! Do not buy from here!
Just wanted everyone to know NOT to use viagogo for ticket purchases. Read the reviews. I received my tickets 24 hours prior to the event after purchasing them 4 months prior. They sell tickets they don’t even have. They were way overpriced. You will not receive them on the date promised and will get excuses when you contact customer service about this. It is obviously a company out for your money and never at your service. BEWARE. I will never use them and am warning all my friends and family.
After naïvely purchasing tickets this morning, and immediately call in customer service: I still actually have no idea what I purchased at this point. my rmsil redponse to the worthless customer service “ I assumed I paid $263 for 2 balcony tickets to a concert in London that would be shipped in “3-5” business days and, extremely inconveniently, require a ‘signature’ at the door when a working person is not home. This is what I saw and ultimately proceeded with. It was not until after multiple intentional distractors on purchase site, and after committing to purchase, that I see the arrival date for the tickets is unknown and that they would not arrive until a week before the concert when I will be out of country. The absence of clear upfront disclaimer related to the fact that you can’t/wont email tickets, won’t allow pick up at the theatre, and that “3-5” days really means 3-5 days 3 months from now (!), with a ship date that is a moving target, is inexcusable and intentionally misleading. I consider myself scammed. ”
It is just a scam. I was buying the tickets with the price of 102 eur, after which I confirmed I will pay an additional 3 eur per ticket for electronic delivery. Once I pressed confirmed I paid 220 eur! I called immediately to the customer service to ask what happened, a guy from the swiss number called tried to be polite but completely useless. I asked him what to do, he said – sell them. I send them screenshots of the process, and they just not replying to me. The way the website is built makes just people inattentive to details. You see the button on the bottom not seeing how the price is changing, and once you press confirmed the money is gone, and no one is responsible
Dont buy anything from these scammers. They are a bunch of scammers. Their customer service is null and I will be reporting this company to the Better Business Bureau of NY. Unfortunately, I fell into one of their traps mistakenly and now I am out of alot of money for tickets I NEVER RECEIVED!!! SHAME ON YOU VIAGOGO. ROT IN HELL THEIVES.
Utter rip off. They promise long, deliver short and make a ridiculous profit off your purchase. We paid for decent tickets for Elton John (+$500). the tickets we eventually received were priced at $149 each and we were at the highest row as far away From the stage as it was possible to get. Use another service.
transacción 22514169 para el evento Madonna el 19 Diciembre 2019. Viagogo plataforma de ventas por internet que trabaja con Facebook para estafar a compradores a traves de Facebook y internet aca le cuento mi historia para que no cometan el mismo error. Vi una publicacion en Facebook para un concierto de Madonna en Miami ese era mi sueño de todo la vida ver a la reina del POP. Eso fue en el mes de Julio entro a travez de Facebook al concierto y me direciona a la pagina de Viagogo nunca habia oido esta plataforma, pero me dije si están a travez de Facebook deben ser confiables, pues compro mis tickets bien caros y dije esto es una vez en la vida, despues de la compra me dicen que debo recibir los tickets a mi correo , a los dias no veo nada y llamo a Viagogo ellos me dicen que tenga paciencia que antes del evento me van a llegar mes de Julio. Una semana antes del evento vuelvo a llamar me dicen lo mismo , pero yo ya no tan paciente a partir de ese dia empecé a llamar a Viagogo 2 y 3 veces por dias, cada vez que me respondian me decian lo mismo que no me preocupara que me iban a llegar, 5 dias amigos llamando 2 y 3 veces. Llego el dia del evento y llame mas de 5 veces, bien desesperado estaba ya y ellos diciendo lo mismo siempre me atendia una persona distinta para nada bien, nunca me tomaron en serio. El evento empezaba a las 8 :30 pm, 6:38 pm recibo un email de Tickemaster que me habian cancelado los tickets imaginense como me puse , llamo a Viagogo y nada lo mismo. Entro a ticketmaster trato de comprar unos tickets urgente sabiendo que me iban a costar mas caro yyyyy me tomo la sorpresa que compre 2 tickets casi a la mitad de precio y mejor ubicacion que el que habia comprado con Viagogo viagogo tickets $ 962, 6 meses antes del evento. Ticketmaster tickets $ 592 , 2 horas antes del evento, 6:52 pm recibo un email de Viagogo con la transferencia que nunca me llego en 6 meses, ni siquiera 2 horas antes. al otro dia ya pasado el evento llamo a Viagogo a reclamar mi devolucion de la compra hecha hace 6 meses y me dicen que las entradas fueron entregadas a tiempos, para que!!!, como me puse , les explique todo lo que habia pasado es cada vez que llamo es una persona diferente, no tienen un departamento que se encargue de casos de garantia que una persona se pueda hacer cargo y soluccionar ese caso , no es asi, una y una persona diferente cada vez que llamo. A parti de ahi he comenzado a reclamarles lo mismo. les envie todos los screenshot de las conversaciones con ellos durante toda la semana donde me decian que en caso que las entradas no llegaran a tiempo se me devolvia mi dinero . Cuando en una llamada 2 horas antes les dije que ya no queria sus entradas que estaba con la presion alta super disgustado con ellos, que me devolvieran el dinero, en ese momento fue cuando se pusieron a correr para resolverme mi problema. que casualidad que despues de esa llamada a 1:38 munutos ya yo estaba en camino con buen trafico y lluvia con mis entradas nuevas me llega 1:38 minutos antes del evento el correo para transferir las entradas de viagogo? que creen?? En que mente cabe que una persona en una hora va a poder llegar a un evento cuando el evento era lejos de casa con puro trafico y lluvia ese dia , cuando estuve 5 dias insistiendo para que me llegaran mis tickets.cuando esos tickets ya hacia mas de 5 meses se habian comprado y nunca recibi nada.es justo que una persona haga mas de 30 llamadas y no lo ayuden durante una semana y 1 hora antes se burlen de uno ?? Adjunto los screenshots hecho para que vean las pruebas. 1-Estafa —tickets el doble del costo del evento siendo comprados el mismo dias horas antes. 2-Garantia—-Falta de respecto, falta de coordinacion, falta de atencion a sus clientes, falta de respuesta rapida , falta de solución a los problemas a tiempo y en tiempo.
Long story short I bought tickets had end seats then they sent other tickets in same row but in the middle I’m disabled and it’s hard for me to get out that’s why I picked and end 2 seats they refused to give me the seats I bought there not from usa and have no business selling tickets if cant do right plus I paid over 500 for 2 seats I’ll never buy for them again this is my last concert I’ll go to.
Canceled show tickets
BUYER BEWARE! This company will sell you tickets and cancel your order at any given time. Do NOT count on this site to uphold your ticket purchase. I bought tickets over a month ago to give as Christmas gift and the purchase was canceled due to the company unable to fulfill the sale. Extremely disappointed and lesson learned!
Event is 3 days away and no tickets
Ordered tickets several months ago and only received an email that they would arrive ONE WEEK before the event. Tickets did not arrive. Called Viagogo several times and although I’m able to reach a customer service agent, answer is always the same. Tickets were not mailed to me as promised, but transferred via mobile to Ticketmaster from the seller (whoever that is). i do not have a Ticketmaster account and had to create one. Still no tickets after several phone calls. Answer is always the same, let me contact the seller and we will get back to you in 24 hours, which has never happened. Very frustrating and now I’m afraid I will be out the event, as well as the money. DO NOT BUY TICKETS HERE!
Redirected to this site and Overcharged
Intent was to purchase Harlem globetrotters tickets as a gift for my nephew-I got redirected to the viagogo site without being aware. The tickets printed face value shows $21.00 and someone else’s name. I was charged $61 each ticket plus handling charges for a total of $157 for 2 tickets whose value is 42..00. The same tickets are still available on the venue website. Very disappointing -buyer beware.
Refuse to refund me
The worst service EVER! I pd. for my tickets. I never got my tickets. They have asked me to send screenshots of every piece of correspondence and I have. They are not refunding me because “the seller assures us they transferred the tickets to you.” I have proven that did not happen. This company is a complete scam. DO NOT BUY TICKETS THROUGH THEM.
I bought tickets to a 09/28/19 Eagles concert through Viagogo and then tried to sell them fearing that I would be ripped off based on multitudes of poor reviews. Later, I was informed by Viagogo that I had successfully sold my tickets to a buyer and as soon as the tickets were released I should transfer them to the buyer. Later, I began receiving email from Viagogo stating that I must transfer the tickets to my buyer within 72 hours, or I would forfeit the sell and lose my $1500+. I communicated to Viagogo by email and by phone explaining that I would not be able to transfer the tickets within 72 hours because they had not been released by my seller. I was told not to worry as this was just a computer generated message sent to all customers. I was verbally informed that the company would see to it that my seller would get the tickets and that I should disregard further emails from the company. On 09/26/19, I received an email from the company advising me that the tickets were available and I should send them to the buyer. This was 2 days prior to the concert and I did exactly what i was told, I disregarded the message, assuming it also was computer generated and that the company would do what they had told me verbally, and take care of the transaction. Subsequently, I was informed by the company representative that Vigogo’s team had decided not to reimburse me. Being a citizen of the United States, there was no reasonable way to contest this legally and therefore I incurred a loss of more than $1500. Fortunately, I had purchased tickets to the concert from another distributor because I suspected I would have never received the tickets I purchased through Viagogo. My advice is to either buy directly from the vendor or through a more dependable ticket distributor, but AVOID Viagogo at all costs because based on my experience, there may be a huge cost to you.
DON'T BUY FROM VIAGOGO!!!! TOTAL RIPOFF!!! SCAM!!!
I purchased tickets from Viagogo for a Billie Eilish concert for Oct 08, 2019, on Oct 05, 2019. Did NOT received my tickets even though I got a e-mail and it said that my tickets were transferred from this JAKE, to accept or refuse the tickets. WHOEVER this JAKE is, I accepted the tickets from this JAKE, but my tickets were never transferred to my account where I could receive them, total rip-off!!! BEWARE OF THIS JAKE! Probably a made up name! I had to purchase some more tickets from somewhere else where we could go to the concert! Mind-you, the tickets were still not available on the day of the concert Oct 08!!! I have been on the phone with customer service so many times and get the same go-around about getting my refund for the tickets that I did not get! They got the required documents, showing the required evidence that I did not get the tickets and where it showed in the account at Ticketmaster, it showed there were no purchases made! Viagogo has the evidence, but everyone that I talk to, tells me the same thing, that it has been sent to another department and I would be receiving a phone call from them, NO RETURN CALL TO DATE!!!! I would NEVER recommend this place to ANYONE!!! DON’T BUY ANYTHING through this place unless you want to be SCAMMED out of your MONEY!!!! I gave them a rating of one , but would have given them a 0 if it was available! Total piece of S**T of a website!!! Very Mad and upset at myself! Should have checked them out first before purchasing! Will never happen AGAIN, learned my lesson the hard way. AGAIN, DON’T BUY FROM VIAGOGO!!!!!!!
I bought two tickets for Metallica at the Chase Center for Sept 6 about a half year prior for $800 each. Month four, since I have not received my tickets, I made multiple calls up until a week before the concert. They assure me I would receive my tickets about 5 days prior to the concert. Three days prior, and no sign of a ticket, I contacted Visa charge card to see if they were able to do anything. Visa refunded me the money pending an investigation. I received an email by Viagogo less than 20 hours prior to the start of the concert explaining that I could transfer the tickets to my Ticketron account. By then I had made other plans. Also this outfit never had the tickets, since they are a “reseller” and so me a pair of tickets from another seller who had paid only $125 for the ticket. I could have bought the tickets on the day of the concert for half as much as I had originally paid for them. These guys are crooks. I will never deal with them again.
be very very careful
I bought over $36,000 worth of 2020 Olympic tickets from Viagogo. I relisted them with Viagogo but they removed the listings, telling me the tickets were a scam and not viable. But, they refuse to refund my money. This is nothing but a criminal outfit. Be careful with your money.
I purchased Vince Gill tickets on 4/6/19. Charge but do not have any tickets. The concert is in Huntsville, Al in August so there is time to get them to me pls. I have no way to get in touch with you. Pls. This was a lot of money and gifts for friends…
J Lo tickets
Complete scam bought tickets on Wed. Charge went through with all email wiped clean and no tickets. DO NOT USE IT is complete SCAM.. NO TICKETS DO NOT EVER USE
I bought tickets to see the band Kansas in Anaheim California. The concert was cancelled because the band’s equipment truck was in a major traffic accident the day before and they had no equipment. It is now the start of the third week and my money has NOT been refunded. My friend who was smart and bought his tickets from TICKETMASTER had his money automatically returned to him in 7 days. I have sent VIAGOGO the Cancellation Notice from the venue, facebook from the band Kansas clippings, and testimonial from the truck driver talking about the accident. The companies rep tells me as soon as they find out the concert was cancelled they will refund my money. Still NO REFUND!!! TERRRIBLE TERRIBLE TERRIBLE. RUN AWAY
Was routed to this site to purchase tickets to a show for my own nephew’s band. At the same time, my sister purchased her ticket through ticketfly for literally HALF of what I paid. When i called to advise them and ask to cancel they were not cooperative. How can this happen??? DO NOT PURCHASE TICKETS THROUGH HERE. Not to mention, you can resell, but not for the full face value you paid. TOTAL SCAM!!!
Worst experience EVER!!
They don’t even have the tickets they are selling online. Total BS scam don’t use this site. Oh and their fees are insane, $200 in fees for this scam site!
TERRIBLE, TERRIBLE, TERRIBLE
Terrible experience, spent days online trying to track tickets I purchased only to find out they were in someone else’s name with same seats as mine, plus charged way more than normal prices..All tickets for event were sold out by the time I could cancel and get more tickets from another source.
Do use – if you want to pay through the nose..!
Utterly disgraceful . This company is a leech. Hoovers up tickets that would be sold to the public then sells them back tom us for hugely inflated prices. They should be banned and all the other reseller leeches..Don’t touch with a bargepole
worst experience ever –total scam
bought many tickets online before —-usually under $10 service fee and receive a confirmation e-mail with e-tickets that can be downloaded and printed within 10 min. after completing the purchase HOWEVER bought tickets from viagogo a month ago —-received an email confirming my purchase along with a service fee of over $60 for 3 tickets BUT what I did not receive (and as of yet ,a month later) was any tickets. to make things much worse is there is no telephone no. or any way to e-mail them to ask for a refund for not providing the tickets I purchased. total scam —-I have notified my credit card co. and reported them to fed. comsumer protection agency . don’t know how this company has not been shut down still waiting for answers!!!!
Scam, very confuse site and they change the number of tickets i select
I ask for 2 ticket and then at the end of the process they charge me 4. dont have any way to ask for support or change the order, 1 second after the purchase.
Viagogo is a scam
Viagogo doesn’t actually have the tickets they sell, will then mislead you on the website as to the scarcity of the tickets & charge a horrendous fee for the tickets which sometimes may not exist or not be in the seats you purchased. Viagogo is a scam to be avoided at all costs.
Use several dubious and illegal practices
Dubious 1) appear at the top of a search list for a festival, look like official resleer, they arer, not they are not even authorised, they are at the top becuase they pay google to be there. 2) Lots of messages saying, Last 1% of tickets left, only 10 tickets left, all in the hope you panick and buy and pay the huge price, when in fact there are lost of tickets left on the only officila site at half the price. 3). They do not respond or even accept emails, so you can’t prove you sent them a letter, and their website prevents you doing anything they don’t want like exercising your legal right to back out of a transaction within 14 days cooling off period. Illegal They refuse to honor the 14 day cooling off period if you change your mind. There are legal exceptions to this rule like the event happens during the 14 day period, but Viagogo apply this to any period, even when the date of the even is several months into the future and they haven’t even bought the ticklets to resell to you from the official reseller 2) In the case of Shambala, tickets carry names, you need id, T&C’s say that any tickets bought from anyone other than the official reseller are void and will be turned away, despite being told this, Viagogo continue to sell and offer to esell these tickets, so you are left paying twice the price for something that on the day is likely to be worthless.
Viagogo is just a huge SCAM. AVOID like the PLAGUE
I bought tickets here, and paid, paid their crazy fees, and added charges at the end. My tickets didn’t come, and I got worried. I had other tickets and sold them at a loss because I wanted to go to a closer venue after I got my tickets through Viagogo. I kept checking and they said, oh no its all legit, just be patient and wait. Then the day the tickets should arrive, they say – sorry, we don’t have any tickets. I could have had other options but not any more. I HATE VIAGOGO and would probably pay money to see their demise. They suck. I think probably they resold the tix for more money and then just said they would refund my money.
The person that sold them to Viagogo also used them
I ordered Metallica tickets for my 10 yr old Birthday and 1st concert. We drove from Florida to Atlanta. Our tickets didn’t work. The person that sold them to Viagogo also used them. Big mess! Something that should never happen to websites that buy and sell tickets. Ended up working it out after awhile and got in!