Is PrimeSport Legit, Reliable & Safe in 2022?
My wife and I selected a PrimeSport package for the 2021 Rose Parade and Rose Bowl Game back in February 2020. We went though a local travel company after researching the trip we wanted. We paid a 15% deposit toward the total costs with the remaining amount due by October 15, 2020. We were looking forward to this specific trip as it was high on our bucket list. Unfortunately, Covid-19 affected the US in ways unimagined at the time of our booking the tours. We purchased insurance, as well, to cover reimbursement, should we not be able to go on the trip due to many possible reasons listed in the policy. In late July/early August, the Rose Parade was cancelled. PrimeSport’s website specifically stated that if the event were cancelled, refunds would be given. I personally called PrimeSport and was told that if we cancelled we would not get our deposit back. I reiterated that the event is cancelled and their website states refunds in that case. I was told that since the Rose Bowl Game was not cancelled and it was part of our package the refund policy does not apply. I told them that our main reason was the Rose Parade and added the Rose Bowl Game as a last resort as we would be there in Pasadena. They refused to give a refund. I contacted the travel company in September, they called PrimeSport and were told the same thing about the refund. They asked that the travel company wait until October to see if the Rose Bowl Game would not be played. In that case they would refund the deposit. I asked the travel company to call PrimeSport in October and travel agent was told a refund would be issued 30 days from that date. I know from experience in the business world it does not take 30 days to refund back to a credit card. Here are the issues, they have had my deposit since February, reaping the benefit of interest if invested, failed to live up to their own policy for cancelled events, and handing out BS every time I or the travel company called. I will never book another event with Prime Sport and would not recommend Prime Sport to anyone due to their business practices. Save yourself the hassle and book elsewhere. BTW, our refund was issued 30 days later, as stated.
Terrible customer service and policy’s signed up for Kansas trip in spring Track did not allow fans Wanted refund Was refused refund only option was to sign up for fall trip which I did than they cancelled fall trip after holding my money all summer and than they took 30 days to issue me a refund Very dishonest business practices Beware Never book a trip with this Company
This room is what we got for a Bristol Race Package from Primesports. At 2025.00 per ticket I expected much much better. I mean 2 twin beds and a rollaway that they scrounged up at the last minute. Three people crammed in a room. Utter bullshit. Last time I am doing this. Wanna get screwed? Get a package from Primesports.
Abusive establishment. We bought our tickets on the way home from the Chiefs championship game thinking we would get a better seat selection being early (the travel package didn’t let us choose our seats). They put us on the very top row, in the field end-zone corner, on the 49ers side. Being that we are Chiefs fans and ordered early and paid way more for the package, we are very disappointed and will never use this company again. We made our concerns clear to many levels of MGMT but it seemed to be “out of everyone’s hands”. The same thing happened to us with the Mexico Chiefs game but, Travis, one of the group managers assured us it was a mistake. We really like Travis and believed him but it turned out that it’s just the way they do business. He said sorry many times and was genuinely disappointed in the company he works for. Up until yesterday, many tickets were still available on the #primesport sure that were much better and less expensive than what we paid. The honey badger may not care but a business based on a fan experience should!!
Paid 2000.00 for Ryder cup tickets thinking they would be hard to come across. Find out I can get them anywhere for 800.00. Prime sport would not do the right thing to give me fair market value, instead they totally gauged me. Understand no cancel policy but they can better the price as it is significantly higher. I will never again use prime sport and will make be known on many sites as I don’t want to see others getting ripped off. Be patient and shop.
First time buyer, and I had no issues finding the tickets. Except, finding the right price I wanted to pay was hard. I got some good seats though, so I’m happy about that.
I could not find any good seats left for the WWE show from the venue or from TicketMaster. Somehow came accross PrimeSport.com and ordered 4 tickets together, which I was surprised these were still available just 3 days before this big event.
We already received our tickets in the mail, which came pretty quick after ordering. I like this site primesport with the selection of tickets to choose from and their prices seemed pretty fair compared to others.
Besides the service fee, which I didn’t like, all esle was good I guess. Easy to find the tickets I wanted and ordering them wasn’t to hard.