Is SeatGeek Legit, Reliable & Safe in 2022?
8 Things to Know Before Buying
Review Updated 1/4/2022
SeatGeek.com, launched in 2009, is a legit ticket platform that has sold millions of tickets for 10+ years, but there are some negative reviews saying it wasn’t the most reliable site.
Positive SeatGeek reviews:
> analyzes and rates all tickets (SeatGeek’s deal score)
> return your tickets up to 72 hours before a certain event (SeatGeek swaps)
> sell tickets on their exclusive platform (sell tickets on SeatGeek)
> 10+ years in business that started in 2009
Currently, SeatGeek has an B rating with the BBB (Better Business Bureau), as of August 2022, with a 3.08 out of 5-star rating from 239 reviews.
Negative SeatGeek reviews:
> prices w/ service fees (30-34%) are higher than others
> ticket delivery was delayed on a few orders with certain events
SeatGeek seems to be overall a reliable and secure ticket exchange website with a guarantee.
SeatGeek offers more than just a place to buy tickets they say, SeatGeek claims they have the largest inventory on the web.
SeatGeek, since its opening in 2009, has received four awards, including a Webby Awards nominee for web services and applications.
With certain events, like concerts, you can return your tickets as shown:
You can return your tickets to SeatGeek up until 72 hours before your event that will give you credit towards other tickets for 1 year.
You can check out and learn more about SeatGeek swaps and how to return your tickets.
Although this process used by SeatGeek is getting more popular today, not all people are convinced about its effectiveness according to some SeatGeek reviews.
One thing to keep in mind, all sales are final, and no changes can be made after ordering on SeatGeek, in less you’ve ordered returnable tickets, which is stated before ordering.
This policy is common among most ticket resale sites on the web.
You can, however, get a refund if your event gets canceled and not rescheduled.
At this time, it looks like SeatGeek can only offer tickets to those from the:
> United States
SeatGeek offers these delivery options:
> e-tickets tickets are uploaded to your SeatGeek account within 48 hours of the event
> mobile transfers and flash seats are emailed within 48 hours of your event
> shipped tickets, which can vary, but usually will arrive within 3 days of the event
Another common thing among ticket resale sites that’s not popular is hidden fees or extra services charges at the checkout.
With SeatGeek their services fees for NBA are about 32% of subtotal.
One good idea is you can see the service fees when searching for your tickets on SeatGeek.com, so you don’t have to get to the checkout and get a surprise.
Note: SeatGeek’s service fee is about 32% on top of the subtotal. You can select to show “Price with fees,” so you know what you’ll be paying upfront.
We did find though that more than 90% of the SeatGeek reviews gave this company 4-5 stars based on their personal experience with SeatGeek being reliable.
Overall, most SeatGeek reviews are legit with a mix of complaints and postive experiences from customers.
If you want to check to determine if now is the best time to purchase tickets for an event that you wish to attend, you can visit SeatGeek.com to check their statistics.
We also, found you can get $10 off SeatGeek with code: SEATGEEK10.
With SeatGeek’s ticket exchange they offer an exclusive platform to sell tickets.
Here’s out this Deal Score savings feature on SeatGeek works, and has received positive feedback from buyers and sellers as seen in SeatGeek reviews.
With this Deal Score system, SeatGeek analyses and rates each ticket deal according to the location of seats, prices, and historical data.
Many SeatGeek reviews have expressed the usefulness of this system called Deal Score because it helps consumers decide when to buy tickets for an event.
It’s a good idea to check SeatGeek reviews below from customers as well to know if SeatGeek is still a good, legit and reliable ticket source in 2022.
It will still be the customer’s decision as to when to buy the tickets and SeatGeek reviews will be able to help customers make a dependable decision with better info.
SeatGeek has been around since 2009 and searches dozens of the top ticket sites and presents all the tickets in one place.
Why TicketClub?> no service fees w/ $49 premier membership (save up to 30% off fees)
> member only ticket prices (w/ membership)
> students can get free TicketClub membership (usually $49.99)
> 100% safe checkout process
> extra event ticket protection (get 100% reimbursed and 24/7 assistance)
Why Ticket Exchange by TicketMaster? It’s the official resale site for the NBA, NHL, NFL, and WNBA> safe and secure ordering process that’s simple
> 100% authentic tickets that are verified for authenticity by TicketMaster
> tickets delivered within minutes after ordering via e-ticket email delivery
We did compare SeatGeek vs StubHub because some might ask, what’s the real difference, and is StubHub legit and reliable? StubHub seems to have a larger selection of tickets to choose from to events in over 50 countries. Also, SeatGeek’s service fee is about 32% and StubHub’s service fee is about 26.8%.
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Keywords: SeatGeek.com reviews, is SeatGeek legit, is SeatGeek safe, SeatGeek review 2022, is SeatGeek reliable, is SeatGeek real, SeatGeek reviews 2022
Similar to other people’s experience, the prices are deceptive. There is a large fee that is tacked onto the base price. I learned of this AFTER I made the purchase. They claim that venues have no refund policy, but it is their policy. They have return policy, which I also learned AFTER the purchase. The marketing materials leads you to be believe that there is flexibility with your purchase, but there isnt one. The return process is not what it seems, they take your ticket and never give you the promo code. Overall, I agree with others. STAY CLEAR from buying anything on this platform.
DO NOT USE SEAT GEEK – I was lied to and ripped off and now no one responds to my email. I bought World Series tickets that CLEARLY were marked returnable. When I went to return them well within the time frame marked, I got a bot message stating I couldn’t, and that I must have missed a link that IF I WOULD HAVE CLICKED ON IT, would have told me the tickets were non-returnable. I have the email WITH the statement they are returnable until October 29. When I emailed the bot that it was fraud, Seat Geek stopped communicating with me. I lost over $2,000. There is no customer service phone number. There is no recourse. You are stuck and there is NO ONE TO TALK TO. I have reported this to the FTC and I am posing on every site I know. DO NOT USE SEAT GEEK – IT IS A RIP OFF!!!
I bought 2 tickets to upcoming football game for $831.00 from SeatGeek. I live 500 miles away from the event and needed tickets in advance to make travel arrangements. (Hotel, travel, animal sitter). Problems with SeatGeek: FALSELY Advertised that tickets would be emailed within ‘minutes’ and Seatgeek has advertised a no ‘nonsense refund’ policy. (This is what you see before clicking buy ticket). After several hours of NOT receiving tickets and needing to make travel plans. Seatgeek said, “barcode issue” and then later someone different said different problem about silver NFL issues and problems with tickets. I asked them to please send email. Have email proof. Reading all the reviews it’s easy to see what this company is doing to make profits from theft/deceit. Advertising one thing but not giving tickets in minutes (as advertised) to keep control of tickets to charge more money. Seatgeek can still sell the tickets, keep the first customers money and charge fees on both sides. They had me on hold said they were calling owner of the ticket holder (30 minutes on hold) nothing fixed. Tried for hours to resolve ticket problems, then 4 days trying to get a refund. When I was told about Bar Code problems, I didn’t want to risk traveling 500 miles and ‘not’ get into the stadium. I returned the tickets thinking the tickets may not be legit. They put my money in supposed Seatgeek account. You can’t expect someone to be forced to stay in bad contract with Seatgeek is violating there advertised agreement and trying to make customers reuse their services again in replace of refunds. Especially when reading the terrible problems that customers are sharing. Biggest rip-off con game. Why should they profit for ‘repeat’ business when they couldn’t deliver and have worst customer service on the plant? Unable to deliver as advertised. After the return process was requested, no one to answer problems with ticket delivery or refund. They try and avoid answering questions to steal your money. I had 15 -18 hours, & 4 days calling, emails, filing complaints trying to get response from this company. Extremely deceitful company. Head shaking ‘scam’ and playing things different ways by holding tickets. Puts them in charge of making more money. Because you’re not in control of your own tickets or can’t get refund either. Either way this company generates revenue by ripping people off. Too many problems with Seatgeek unreliability when you have to travel and are at risk using this company’s unreliability. Seatgeek ticket page: “Tickets delivered within minutes”, and “ticket return without nonsense”. FALSE ADVERTISEMENT!!!!
I purchased the tickets online, the seller confirmed the sale and then the seller never transferred the tickets to Seat geek so I was not able to go to the concert, complete waste of time, don’t rely on this as a reliable ticket source.
I ordered two tickets a month before a concert and got an e-mail that my order was confirmed. Then two weeks later I got an email deceptively titled “Here’s an additional credit on your next event with seat geek” but it actually takes a careful read of the email to realize that they screwed up the order and you don’t have tickets at all. They say they give you a 110% refund but that is only as a promo code if you get the refund as cash you only get 100%. This of course doesn’t take into account that I have to pay double for the tickets now that it is much closer to the concert date than I did if I had purchased them from a competitor like Stub Hub. I wonder if they even have a confirmed seller or they just say they do so they can get your business, then if it turns out they don’t have a seller they just say something happened to the order and give you a refund which seems like a scam.
Toto cancelled their concert for March 10, 2022 with no reason given. Tickets purchased through Seat Geek have yet to be refunded. Starting to believe I am getting the run around. Do not purchase tickets from Seat Geek. My email responses are poorly English written replies.
I wish I could leave a review with no stars! I bought tickets for the 2022 NCAA Men’s Basketball Final Four through them. When I bought the tickets, I purchased two tickets for three games, the two semi-final games on April 2 and the final game on April 4. The final four was held in New Orleans. My receipt denoted the tickets prices for “All Sessions April 2 and April 4” which was for all three games. When our tickets were scanned for the semi-final games, there was no problem. When we showed up for the final game, our tickets were not available and the error message on the app indicated “Order fulfilled.” My wife and I worked for two hours up until game time to resolve this issue. The Seat Geek app feature was worthless and there was no phone number we could locate to try to figure this issue out as the tip-off for the game was quickly approaching. The Seat Geek app eventually led us to Ticketmaster. The Ticketmaster phone number auto reply message told us to go to the Caesar’s Superdome box office. the box office told us the tickets had been sold to someone else. Since returning home, I have attempted to get my refund to no avail. seat Geek sold our tickets to someone else and refuses to issue a refund.
After many hours on the phone over a period of a few days and many empty promises to get back to me with an answer I asked for a refund. It was never given but after more phone calls we received an email with tickets included directly from the seller. I will never use this platform again.
Wish we could rate them ZERO. Arrived at the theater will call window tonight and they could not locate our tickets. We had the printed confirmation from Seat Geek we received online this week. My wife waited on the Seat Geek customer service number for 45 minutes while I tried to contact them online. Absolutely no answer either way. No customer service period.
SeatGeek is a TERRIBLE service. I do not recommend using this service. First off they broker all tickets and almost every ticket has to transfer from the owner outside of SeatGeek. SeatGeek provides no assurance or commitment to this process. Second, they don’t have a customer support system that responds to issues. It is impossible to get customer service when there is a service interruption (like not receiving transfer tickets). Third, in the cases where you actually do get an external transfer notice, they typically come within about 48 hours before the event. If for any reason you need to sell your tickets this process severely limits your ability to get your tickets sold. At the beginning of the College football season, I bought about $3000 dollars of tickets via SeatGeek. To date, I have lost over $1000 dollars due to SeatGeek’s terrible service. I repeat do not use SeatGeek.
Most strategic scamming I have ever encountered. I waited minimum 45min to an hour and 20 minutes to reach a sales rep after having to resort to my bank statement to locate a phone number. I ordered tickets to a concert because I fell for the guise, cheaper than face, guaranteed delivery, so on and so forth. Ironically, I went through this site as I didn’t want to risk Craig’s List. No tickets day of…after two phone calls saying I’d get the tickets. They’ll do anything in their power, scripts, placing you on hold, fabricating stories in order to place the blame on the buyer. All their money goes into branding, manipulation and small print preventing a buyer from suing. You’ll notice this manifests in the first reviews one sees while investigating their legitimacy, and then the truth revealed beyond a few scrolls. I’m out over $200, and reporting them federally. My stakes are small in comparison to the hundreds of reviews I’ve read that track with my miserable experience, costing trusting consumers upwards of $1000. I’ve spent over 9 hours attempted to get a confirmation of a refund, and keep getting the same script. “We’ll call you at X time and email you once our leads confirm”….they’ve never called and the only reason I know what I know is because I’ve taken the time to keep waiting on hold for new scripts. I feel sorry for those paid to protect such predators. Shame.
I was looking at a parking pass in the NEW Seatgeek app on my phone but the $56 price was a complete ripoff so I went to the Mets website and purchased a pass directly from them using my PC. Later that evening I checked my email and was shocked to see an email from SeatGeek confirming my purchase of a parking pass! Not sure what the heck happened but I DID NOT authorize this purchase. I emailed customer service and an agent by the name of JARVEY told me he could issue me a $55 promo code once I agreed to not use/resell the tickets in an email which I did. And THAT is where ALL communication ended. I HAD been fully willing to accept a promo-code instead of a refund but at this point I’ve had it and will be leaving the disputed charge in place. This isn’t the first problem I’ve had with SeatGeek but it WILL be the last! They will never see another dime of my hard-earned money and I was stupid to give them another chance!!!! Again DO NOT buy anything from these folks … the slightest problem and you’ll be out in the cold unable to actually reach anyone competent that can help.
As a ticket seller, I see some problems. First, the seat ratings. I see a very expensive seat that is lousy get a :Great rating and a great, cheaper seat get ignored. Buyers should not rely on the ratings. Look at the description of where the seat really is and compare actual costs of the tickets. The rating system is very deceptive. Also the cost of transactions is transferred to the buyers to keep down the cost for the seller. A buyer should make sure he shops with all fees included. Other ticket sites do not pile so many fees on the buyers. Sellers should take this into account when pricing tickets. If a ticket is listed at $100 on other sites, it should be listed at $90 here.
First Seatgeek refused to give me a refund a year ago when my game was canceled. But they offered credit towards another event 110% of what I spent. So I decided to go to another game the next year. They charged me $77 dollars fee per ticket and I found out the people sitting in the row in front of me paid $60 dollars less per ticket. I WILL NEVER DO BUSINESS WITH THIS COMPANY EVER AGAIN !
published review 4/12/21 I really hope reviews like this will stop people from using this website. I’ve never had such a bad experience of purchasing tickets in my life. I bought 2 tickets for a hockey game, got the confirmation email that I was supposed to receive ticket from the third party and that I shouldn’t be worried if I don’t get it right away, because most likely I’ll receive it on the date of the event. Which is already weird and makes no sense, but I went with it and waited till the day of the game. 4 hours before the game Ive got really worried, started reaching out to them, emailed twice, since didn’t get a reply and it’s already another day, not sure why they tell to specify that event is today so they can treat that email as a priority. First time I called I was on hold for 27 minutes, the guy on the phone was apologizing and saying he is going to make a request for my tickets again and I will receive them in an hour, if not he will make sure I’ll receive them before the game starts. At that point I already promised myself never go with anything but Ticketmaster, saving $20-$30 dollars on a ticket is not worth all the stress they put you through. Anyway 20 mins before the game, still no tickets, I’m calling them, on hold for 25 minutes, the game is already on, I’m staying at the venue fighting for the tickets that I paid money for on the phone, the guy tells me “I don’t know what happened”, I’ll get you replacement tickets, asks me to hold on, another 7 minutes of waiting to hear “sorry there are no tickets, we can refund you 120% of what you paid”. Are you joking me? I drove to another state to get to the game, they had no problem with charging me for those tickets, but they can make sure I’ll get them? This is absurd! 120% refund will never make anyone happy, when you ruined the whole day like this. Also that refund won’t cover all the expenses when you are coming from another state. Coming to the game you paid money for and not being able to attend it. I’ve honestly never been in a situation like this, such an ignorance, terrible customer service. Since yesterday I had no time to listen about how they will refund me 120% because I had to figure out the way to get to the game that was already over 10 mins in, I had to call them next day, was on hold for exactly 27 mins third time in a row which means the are not busy, it’s their system to make you wait 27 mins to get to talk to someone. Clearly they couldn’t do anything except to offer 120% refund, which of course will not make anyone happy after they ruined your day like that. Don’t recommend it to anyone! Avoid SeatGeek! The worst.
SEATGEEK sold me seats to a baseball game at 105$ each ticket. They told me my tickets were confirmed. A week before the game they told me my event was cancelled and offered a refund, but when I logged into thier website I saw the event wasn’t cancelled and my tickets that were confirmed had been relisted at 263$ each. When I contacted SEATGEEK about it I was told I could rebuy them at the new price but they would refund my first tickets. My tickets were sold to me, taken back and resold at a higher price. Don’t use seatgeek
I bought tickets to a Sting concert in Las Vegas for Jan 29th online. Immediately after I purchased I got notice that show was cancelled due to Covid. Those tickets should not have been sold if they already knew the show was rescheduled. Now I have to wait until it is rescheduled and travel back to LV to see. They should not be selling tickets to an already cancelled show. Tim
This company does not honor its written guarantee. Event was canceled last week of June and we received email stating full refund to be processed back to the card on file in 2-3 weeks. It is now Aug 27th and we are being told 30-45 more days for a refund of nearly $2,000. I have sent 5 emails and received the same boiler plate language every time to ‘be patient’. Don’t trust them, they will not honor their written guarantee and they will hold your money!
My event that was scheduled March 30th, 2020, was cancelled due to COVID 19. The website clearly states that in this case, you would receive a 100% refund. Its July 21, 2020, and no refund. I reached out to them repeatedly and I feel I’ve got nothing but the runaround. Especially in these uncertain times, you would think this company would conduct themselves differently.
My out of town event was cancelled due to the Corona virus. I wanted a refund for my cancelled event, instead I received a credit that expires in a year. I don’t live in a major sports market and I don’t believe I’ll be going to any events for the foreseeable future. Here is the timeline: 6/12 – I received an email that my event was cancelled. 6/22 – I opened a support case to get a refund instead of a credit. 6/25 – I received an email reply that stated that since I didn’t respond within 7 days that I could not get a refund. 6/25 – I called and spoke with a rep who repeated the 7 day limit on refunds. I asked about the reason for 7 days and she mentioned that’s what the seller wanted. She was going to check with her team and get back to me, the call ended. 6/25 – I called back and spoke with another rep and had a similar conversation. I asked why there was a 7 day limit, she said that a survey was sent to customers and that’s what the customers wanted. She was going to check with her team and call me back. 7/7 – I have not heard anything further.
I requested a refund due to Covid 19, plus I lost my job, and the event, Roger Waters, is not planed for another year or more and had been postoned, you people don’t realize that this is not a normal situation of circumstances and your normal policy is no refunds, all sales are final, you should do the right thing considering these unprecedented times and give refunds to people who request them. I am out $620.60 that I can not afford right now, and to hold on and wait for a concert that is going to maybe happen in a year and a half, when I am trying to pay my mortgage and bills with no income. MARK MY WORDS , I will never use your business again and I will tell everyone forever what you did to me during the Covid 19 outbreak, and I meet a lot of people in my business that I have owned for 30 years. P.S. I am posting this on every review site out there for as long as it takes! Michael O
I bought 3 tickets to the CMA country festival in 6/2020. The festival is canceled but SeatGeek says it is postponed. They say it is postponed to June 2021. They are playing word games. This is canceled and this festival will not be repeated. The June 2021 festival was already scheduled. Do not purchase tickets from this site.
I purchased 2 tickets for my wife and I to see Kenny Chesney on 4/18 in Arlington, Tx. Roughly three weeks ago, Kenny publicly stated he was cancelling all of his events for 2020. I have asked for a refund from Seatgeek, and they have repeatedly stated that his concert is merely postponed. That, for that reason, they don’t need to, or aren’t willing to refund. Its Coronavirus for heavens sake. People are dying in the streets, but Seatgeek wants to hold onto your money instead of doing the right thing, and automatically refunding. DO NOT DO BUSINESS WITH SEATGEEK.COM
Ticket prices are deceiving. Dissatisfied with the outcome of tickets received. Had to eat the lose and sit wherever in GA. They love their sellers, though.
SeatGeek is a good site to compare many different ticket companies. Tickets are legit, since I’ve used them twice now, but I wish tickets were cheaper though. Some of these events are way overpriced I think.
My experience with SeatGeek was good. I was able to get a fair price on 4 tickets on by the stage, which I wanted and ordered them just 3 days before the concert. Tickets were legit, as we had no issues getting into the venue.
I purchased tickets for $140 each to what was advertised as “Goo Goo Dolls in Concert”. After purchasing I received the tickets via email which is then where I discovered that it was a Christmas Concert being held by a radio station. When I looked into the website of the radio station I then found that tickets 3 rows CLOSER than my seats were listed as $33 with fees! I emailed seat geek explaining the situation and how they had falsely advertised the concert and have marked up the tickets outrageously and just received a generic email stating they do not do refunds.
I got my friends and I tickets to see Billie Elish concert-show, which was sold out from the venue box office. SeatGeek.com came through for us in providing us with what I could see was the best deal after comparing other sites.
I ordered two NYC ballet tickets from SeatGeek for $ 431.30, no information about the fee and the real price. I used website “New York City Ballet Tickets / SeatGeek “. Next day I had got two tickets for $ 109 each. I called to NYC ballet office and I found out the tickets was bought by some private person in the ticket office of the NYC ballet. I tried to cancel my order but Seat Geek refused to cancel it and refund me expenses. Don’t use that “broker ” if you don’t want to pay the double price for an event. They introduce yourself as the IT firm. Really it is a banal speculator using the logo NYC ballet.