Is SeatGeek Legit, Reliable & Safe in 2020?
6 Things You Should Know
Before Buying from SeatGeek
SeatGeek.com, launched in 2009, is a legit ticket platform that has sold millions of tickets for 10+ years, but there are some negative reviews saying it wasn’t the most reliable site.
Overall, SeatGeek’s review rating here is a 2.9 out of 5-star rating with common complaints saying:
> prices w/ service fees (30-34%) are higher than others
> ticket delivery was delayed on a few orders with certain events
> searches dozens of the top sites for the best value on tickets
> price match guarantee (spot a better deal and they’ll cover the difference)
> deal score system (analyzes and rates all tickets from sellers)
> 10 years in business (started 2009)
Currently, SeatGeek has an A+ rating with the BBB (as of March 2020) with 3.5 out of 5-star rating from 199 reviews.
SeatGeek uses smart Deal Score technology to show you the best tickets available by rating each ticket from their sellers for sporting events, concerts, and theater shows around the country.
With SeatGeek’s ticket exchange they offer an exclusive platform to sell tickets.
SeatGeek seems to be overall a reliable and secure ticket exchange website with a guarantee.
SeatGeek offers more than just a place to buy tickets they say, SeatGeek claims they have the largest inventory on the web.
SeatGeek, since its opening in 2009, has received four awards, including a Webby Awards nominee for web services and applications.
Here’s out this Deal Score savings feature on SeatGeek works, and has received positive feedback from buyers and sellers as seen in SeatGeek reviews.
With this Deal Score system, SeatGeek analyses and rates each ticket deal according to the location of seats, prices, and historical data.
Many SeatGeek reviews have expressed the usefulness of this system called Deal Score because it helps consumers decide when to buy tickets for an event.
It’s a good idea to check SeatGeek reviews below from customers as well to know if SeatGeek is still a good, legit and reliable ticket source in 2020.
It will still be the customer’s decision as to when to buy the tickets and SeatGeek reviews will be able to help customers make a dependable decision with better info.
SeatGeek has been around since 2009 and searches dozens of the top ticket sites and presents all the tickets in one place.
Note: SeatGeek’s service fee is about 32% on top of the subtotal.
You can select to show “Price with fees,” so you know what you’ll be paying upfront.
We did find though that more than 90% of the SeatGeek reviews gave this company 4-5 stars based on their personal experience with SeatGeek being reliable.
Overall, most SeatGeek reviews are legit with a mix of complaints and postive experiences from customers.
At this time, it looks like SeatGeek can only offer tickets to those from the:
> United States
SeatGeek offers these delivery options:
> e-tickets tickets are uploaded to your SeatGeek account within 48 hours of the event
> mobile transfers and flash seats are emailed within 48 hours of your event
> shipped tickets, which can vary, but usually will arrive within 3 days of the event
Another common thing among ticket resale sites that’s not popular is hidden fees or extra services charges at the checkout.
With SeatGeek their services fees for NBA are about 32% of subtotal.
One good idea is you can see the service fees when searching for your tickets on SeatGeek.com, so you don’t have to get to the checkout and get a surprise.
Although this process used by SeatGeek is getting more popular today, not all people are convinced about its effectiveness according to some SeatGeek reviews.
One thing to keep in mind, all sales are final, and no changes can be made after ordering on SeatGeek.
This policy is common among most ticket resale sites on the web.
You can, however, get a refund if your event gets canceled and not rescheduled.
If you want to check to determine if now is the best time to purchase tickets for an event that you wish to attend, you can visit SeatGeek.com to check their statistics.
We also, found you can get $10 off SeatGeek with code: SEATGEEK10.
Our top 3 ticket sites we like and use.
> we tested them and got positive feedback from other ScoreBig reviews.
> 100% safe checkout process
> extra event ticket protection (get 100% reimbursed and 24/7 assistance)
> options to pay w/ debit/credit card, PayPal, and PayPal credit (monthly payments)
> no service fees w/ $49 premier membership (save up to 30% off fees)
> member only ticket prices (w/ membership)
> students can get free TicketClub membership (usually $49.99)
> 100% safe checkout process
> extra event ticket protection (get 100% reimbursed and 24/7 assistance)
Why Ticket Exchange by TicketMaster?
> safe and secure ordering process that’s simple
> 100% authentic tickets that are verified for authenticity by TicketMaster
> tickets delivered within minutes after ordering via e-ticket email delivery
We did compare SeatGeek vs StubHub because some might ask, what’s the real difference, and is StubHub legit and reliable?
StubHub seems to have a larger selection of tickets to choose from to events in over 50 countries.
Also, SeatGeek’s service fee is about 32% and StubHub’s service fee is about 26.8%.
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This company does not honor its written guarantee. Event was canceled last week of June and we received email stating full refund to be processed back to the card on file in 2-3 weeks. It is now Aug 27th and we are being told 30-45 more days for a refund of nearly $2,000. I have sent 5 emails and received the same boiler plate language every time to ‘be patient’. Don’t trust them, they will not honor their written guarantee and they will hold your money!
My event that was scheduled March 30th, 2020, was cancelled due to COVID 19. The website clearly states that in this case, you would receive a 100% refund. Its July 21, 2020, and no refund. I reached out to them repeatedly and I feel I’ve got nothing but the runaround. Especially in these uncertain times, you would think this company would conduct themselves differently.
My out of town event was cancelled due to the Corona virus. I wanted a refund for my cancelled event, instead I received a credit that expires in a year. I don’t live in a major sports market and I don’t believe I’ll be going to any events for the foreseeable future. Here is the timeline: 6/12 – I received an email that my event was cancelled. 6/22 – I opened a support case to get a refund instead of a credit. 6/25 – I received an email reply that stated that since I didn’t respond within 7 days that I could not get a refund. 6/25 – I called and spoke with a rep who repeated the 7 day limit on refunds. I asked about the reason for 7 days and she mentioned that’s what the seller wanted. She was going to check with her team and get back to me, the call ended. 6/25 – I called back and spoke with another rep and had a similar conversation. I asked why there was a 7 day limit, she said that a survey was sent to customers and that’s what the customers wanted. She was going to check with her team and call me back. 7/7 – I have not heard anything further.
I requested a refund due to Covid 19, plus I lost my job, and the event, Roger Waters, is not planed for another year or more and had been postoned, you people don’t realize that this is not a normal situation of circumstances and your normal policy is no refunds, all sales are final, you should do the right thing considering these unprecedented times and give refunds to people who request them. I am out $620.60 that I can not afford right now, and to hold on and wait for a concert that is going to maybe happen in a year and a half, when I am trying to pay my mortgage and bills with no income. MARK MY WORDS , I will never use your business again and I will tell everyone forever what you did to me during the Covid 19 outbreak, and I meet a lot of people in my business that I have owned for 30 years. P.S. I am posting this on every review site out there for as long as it takes! Michael O
I bought 3 tickets to the CMA country festival in 6/2020. The festival is canceled but SeatGeek says it is postponed. They say it is postponed to June 2021. They are playing word games. This is canceled and this festival will not be repeated. The June 2021 festival was already scheduled. Do not purchase tickets from this site.
I purchased 2 tickets for my wife and I to see Kenny Chesney on 4/18 in Arlington, Tx. Roughly three weeks ago, Kenny publicly stated he was cancelling all of his events for 2020. I have asked for a refund from Seatgeek, and they have repeatedly stated that his concert is merely postponed. That, for that reason, they don’t need to, or aren’t willing to refund. Its Coronavirus for heavens sake. People are dying in the streets, but Seatgeek wants to hold onto your money instead of doing the right thing, and automatically refunding. DO NOT DO BUSINESS WITH SEATGEEK.COM
Ticket prices are deceiving. Dissatisfied with the outcome of tickets received. Had to eat the lose and sit wherever in GA. They love their sellers, though.
SeatGeek is a good site to compare many different ticket companies. Tickets are legit, since I’ve used them twice now, but I wish tickets were cheaper though. Some of these events are way overpriced I think.
My experience with SeatGeek was good. I was able to get a fair price on 4 tickets on by the stage, which I wanted and ordered them just 3 days before the concert. Tickets were legit, as we had no issues getting into the venue.
I purchased tickets for $140 each to what was advertised as “Goo Goo Dolls in Concert”. After purchasing I received the tickets via email which is then where I discovered that it was a Christmas Concert being held by a radio station. When I looked into the website of the radio station I then found that tickets 3 rows CLOSER than my seats were listed as $33 with fees! I emailed seat geek explaining the situation and how they had falsely advertised the concert and have marked up the tickets outrageously and just received a generic email stating they do not do refunds.
I got my friends and I tickets to see Billie Elish concert-show, which was sold out from the venue box office. SeatGeek.com came through for us in providing us with what I could see was the best deal after comparing other sites.
I ordered two NYC ballet tickets from SeatGeek for $ 431.30, no information about the fee and the real price. I used website “New York City Ballet Tickets / SeatGeek “. Next day I had got two tickets for $ 109 each. I called to NYC ballet office and I found out the tickets was bought by some private person in the ticket office of the NYC ballet. I tried to cancel my order but Seat Geek refused to cancel it and refund me expenses. Don’t use that “broker ” if you don’t want to pay the double price for an event. They introduce yourself as the IT firm. Really it is a banal speculator using the logo NYC ballet.