Be careful when you think you are purchasing tickets through Ticketmaster. They use a third party called tickets.com and that third party will not refund your tickets if the event is cancelled or rescheduled due to a Covid outbreak by the performer. This just happened to me and I am out $415 for tickets I cannot get a refund for. No fault of mine – members of the orchestra contracted Covid.

Tried for three months to resolve a ticketing issue. Finally got someone to answer my email after multiple try’s. The person said they would have a manager contact me. It never happened. After my > $2k purchase, that will be the last dollar I spend with Ticketmaster. I’d rather try to buy tickets some other way or frankly miss the events. They are the worst customer service experience I have ever had.

DO NOT trust or use Allianz Global Insurance or Ticketmaster. I’ve used this company several times before and have had bad experiences at least half of the time. The most recent being the last straw. I purchased tickets to see a band in Texas along with the “protected” insurance. The concert was rescheduled so due to that and other circumstances I wouldn’t be able to go so I contacted both Allianz and Ticketmaster. I had to send them my information 5+ times and every time they said it wasnt enough info ( it definitely was more than sufficient). After I voiced some annoyance at this issue, I was promptly blocked. I even tried emailing them from my husband’s account. This has all been way too stressful and unnecessary. I will NEVER use them again. If you value your hard earned money and don’t appreciate being lied to or run arounds then I suggest you take your business elsewhere.

I purchased $400 worth of tickets on 06/05/21 for an event scheduled 04/16/22. It was not until after Ticketmaster collected the money for my MOBILE tickets, which do not require printing, mailing, etc., that I got a notice that my mobile tickets would not be available in my account for more than 10 months – just a few days prior to the actual event. This is clearly intended so that any resales basically have to go through their own reselling site, so that they get to collect yet more fees for tickets. I purchased tickets, and do not have them. I was not provided warning that I would not actually be given tickets for 10 months, and that if I wanted to resell them it would have to be through their own site, prior to purchase. I would not have purchased them, had I known. This is a mobile ticket, after all…there is no other reason they should not be made immediately available. Ticketmaster has a very, very, very long history of continual immoral, unscrupulous, and illegal business practices, screwing both the performer and the customer at every turn, which is why both performers and customers hate having to deal with them. And this is yet another in that long line of Ticketmaster frauds and scams.

I went on line with ticketmaster to by tickets to go see The Black Crows in Nashville, filled out info, paid for them with my credit card and then……It said they are mobile tickets only … and instructed me to download Google Pay on my “Smart phone” then Google Pay wanted a fingerprint or Facial Recondition…What??? NO??? All this for two tickets…No way!!! Plus you can only do one ticket per smartphone and My husband has a flip phone so he couldn’t do anything to get his ticket even if he wanted to. Then…I read were all tickets are mobile tickets but it also stated that you can not bring you phone into the concert with you??? OK, So how is that gonna work.?!? After several Months of emails and phone calls trying to just undo the order., get a refund or credit… concert has came and went…We did not go…Still no reply from TICKETMASTER.

About 4 days before the event I was to attend I tested positive for COVID-19. So even though I wasn’t showing any symptoms I decided to not attend. I tried selling my tickets to no avail and when I asked for a refund I was told that the event is going on as scheduled and I was unable to get a refund even though this event was over 3 weeks ago. I couldn’t one person to help me or get anyone on the phone. So like I said horrible experience. Because I work real hard for my money and to just lose it really sucks

If you are sure about your show and it is a go, this is the place. Otherwise, if there is a cancellation or if you want to change dates, forget about it! Ticketmaster doesn’t have any customer service at all. You just send emails to get denied or they hold onto your money for 6 months!

Ticketmaster is a company I will try my damnedest never to touch again. Nope, not ever., useless crooked fucks. The email address they give ‘bouces’ as invalid ‘Click here for help” – open an email with an https web address (https://ticketmaqster.co.uk/help) as the email address. Well, what do you know? That’s not a valid format for an email address Want to speak to a real human being? Nope, no telephone numbers given

RIPOFF< i originally purchased tickets to a concert at Sandstone point Hotel called (92.7 mix Fm) with various artists,because of Covid the concert was resheduled and i was sent ticket for the resheduled date for may 22 2021. The day before the concert i was checking the venue times and called the venue,They informed me that the concert was not on and had been brought forward to dec 14th 2020 and has already played,It was renamed (sunset soumds) and the artists had changed ,As i still had my ticket i asked for a refund and was refused,How many people do they ripoff doing this,they could have called it the same name!! i should have just got a refund straight away and rebought ticket instead of keeping my postponed ones..How many people have they ripped of doing this!!!

I’ve been trying for days to find a way of getting a refund for tickets for the jersey boys. This concert has been rescheduled twice now to a point where I cannot attend. How do I get a refund or even a response from ticket master.

I bought tickets off Ticketmaster to go to a event, well I guess someone owned them and was just selling them on ticketmaster and well the event got canceled and now I asked for a refund. But since they didn’t come straight from ticketmaster (even though I bought them off there site) I don’t get the money the original guy that bought them does! Now I asked for that guys email and all that stuff and they don’t know I guess no help what so ever I always used Ticketmaster and talked good about them well for now on I’ll go to vivi seats or stub hub I guess money wasted!

What I like about TicketMaster is you know you’re getting legit tickets that will work. I’ve read several bad reviews on competitor ticket resale sites that for some reason have issues with tickets not being valid. I’m not taking that risk anymore with other ticket sites.

I always prefer to buy from TicketMaster.com if there’s good seats still available, since your getting tickets at face value. Although you will pay an extra service charge, I feel it’s similar to others. Actually, comparing tickets on TicketMaster vs StubHub I can see StubHub has much higher fees.