TicketMaster Reviews

Is TicketMaster Legit, Reliable & Safe in 2020?

4.5/5 2 Reviews Add Review

4 Things You Should Know
Before Buying from TicketMaster

TicketMaster Review Updated 3/11/20

1. Is TicketMaster Legit & Safe to Buy From?

TicketMaster.com has been a legit and safe online ticket provider with a global presence (32 countries currently), allowing customers all over the world to enjoy live entertainment since 1982.

As you’ll see below, TicketMaster does have some complaints on BBB.org, but it’s a small percent compared to the 500 million primary tickets that are sold each year via TicketMaster.com.

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are ticketmaster resale tickets safe and legit

Other resale sites today allow sellers to market their tickets before they actually even have them on hand.

Every ticket on TicketMaster (and resale) is 100% verified, so there’s no counterfeit.

With TicketMaster and its resale tickets, every ticket is processed and controlled by TicketMaster.

If a TicketMaster customer cannot attend an event anymore it can be resold back on the site, introducing TicketExchangebyTicketMaster.com.

When a new customer buys that ticket it’s usually processed and delivered via your phone, guaranteeing the tickets to always be in your name.

is ticketmaster safe to buy from

TicketMaster sells official tickets, which come straight from the artists, teams, and venues. 

is ticketmaster trustworthy resale tickets review

When you buy tickets from fans and other sellers, you don’t get someone’s old ticket.

You will get your name on the tickets, so they cannot be counterfeited.

is ticketmaster legit

TicketMaster.com is all about customer service and ensuring customer satisfaction, which is why they have implemented several initiatives to make sure that customers don’t get stuck with tickets they don’t want or can’t use.

TicketMaster.com has some of the best practices in the business when it comes to having legit and safe platform with 100% real tickets.

is ticketmaster reliable site and legit to buy tickets from

When looking at other sites like StubHub vs TicketMaster, you’ll more overall positive reviews with TicketMaster.

Some people might even question StubHub’s ticket practices and ask themselves, is StubHub legit?

Well, yes, if you don’t mind paying up to twice as much with fees at up to 40% through StubHub, or TicketMaster’s fee is up to 23%.

Also, when looking at SeatGeek reviews there seems to be more positive reviews too compared to StubHub.

TicketMaster sells 100% official tickets partnering with the artists, teams, and venues.

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2. What’s Good about TicketMaster?

Most ticket websites do not allow you to exchange or upgrade after you’ve ordered.

Ticket exchanges and upgrades are allowed via TicketMaster’s web platform.

TicketMaster.com will also exchange your tickets if you find better ones, but there are a few rules as shown below.

exchanges upgrades cancel ticketmaster order faqIf an event is canceled, TicketMaster issues a full refund, and if an event is rescheduled and you can’t make it, you can also request a refund.

Keep in mind, if you can request a refund from TicketMaster and get approved the refund can take 7-10 business days to get back.

ticketmaster review 2020 how to request refunds

As with all ticket websites online today there is an “All Sales Are Final” policy for TicketMaster purchase (as shown above).

Another plus about TicketMaster is they have different payment options including:

FlexPay gives you the ability to buy now and pay over time.

It’s like virtual credit with no card, but there will an APR (below you’ll see 9.99% APR) for an order placed at $312, which would be $52 minimum payments for 6 months.

ticketmaster reviews 2020 flexpay pay over time

TicketMaster allows exchanges, upgrades and FlexPay (pay later).

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3. Any Cons (fees, shipping, etc.)?

One negative aspect of Ticketmaster reviews we found was is you will pay a service fee at the checkout, which can be up 23% added to the subtotal.

All ticket companies will have service fees or service charges, and if a site does not show any extra fees, just know that the fees are hidden in the ticket price.

ticketmaster service fees verified resale tickets

You can see to above, that most orders are not refundable on TicketMaster.com, which is how all ticket sites work these days.

Other customer’s complaints were about paying more than face value than the price on the ticket stub.

TicketMaster has an A+ rating on BBB.org, but as you can see there are some negative reviews though with TicketMaster on the Better Business Burea website.

ticketmaster reviews bbb rating

TicketMaster.com has a fan support help page and team you can contact anytime.

TicketMaster charges a service fee up to 24% (other sites up to 40%).

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4. TicketMaster Review Summary

Overall, TicketMaster has been a good, trustworthy and reliable online ticket platform since 1982 and has a global presence in 32 countries.

TicketMaster idea was originally founded in 1976 in Phoenix, Arizona and it originally licensed computer programs and sold software systems.

Then in 1982, it became a computerized ticketing website as we know it today, TicketMaster.com.

They maintain exclusive ticket-sales contracts with major venues, which means TicketMaster.com is the place to check for to buy tickets to pretty much any sports game or event, concert, live show, theatre performance, musical, play, or family event that you can think of.

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They are always aiming to provide customers with the best possible experience through their services.

One last mention is TicketMaster has ticket deals, including savings up to 50% off (see below).

ticketmaster discount ticket deals

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FAQs

Q Is TicketMaster Reliable?

TicketMaster is a reliable ticket source where you can enjoy access to all of the most anticipated events. Since they’ve been in business for more than 40 years now, the company has had a chance to develop strong relationships with the largest venues and the most popular performers. The result of these ties is a website where you can count on finding seats to shows, concerts and games that aren’t available on any other site. It’s also often the only place where you can reliably expect to pay face value for your seats.

Q Is TicketMaster a Legitimate and Reputable Site?

TicketMaster is a legitimate company that holds the exclusive rights to sell the tickets for many of the biggest concert tours, Broadway shows and major sporting events that happen across the world. The company is known and respected among promoters and venues for providing a well-maintained and secure marketplace where they can sell their tickets to fans. The fans, meanwhile, feel better about purchasing their tickets from a site where they can choose which seats they’ll be sitting in and know with absolute certainty that their tickets are valid. If you’re worried about legitimacy, this is one site where you can definitely relax.

Four decades in the industry means that TicketMaster is a reputable website among fans, concert promoters and booking agents. They’ve mastered all of the ins-and-outs of selling tickets and are able to provide their customers with a seamless experience at every turn, from the moment that they enter the site to search for tickets to their payment and delivery methods. Buyers have been using TicketMaster since the days when it was necessary to stand in line for seats and the fact that they’ve stuck with this company for so long should speak volumes about their reputation.

Q Is TicketMaster Safe to Buy Tickets From?

For anyone who is concerned about whether or not TicketMaster is a safe website, they need look no further than all of the ways that the company protects its buyers, from their Fan Guarantee to the advanced level of technology that they use in order to protect their privacy. When you shop the TicketMaster site, rest assured that any information that you give them will be totally sheltered. Furthermore, there’s no chance that you’ll get to the venue and find out that you were sold fake tickets, since TicketMaster is more often than not the only company that’s authorized to sell them.

Q Is TicketMaster Trustworthy?

Those who buy tickets on a frequent basis have come to recognize that TicketMaster is a trusted site, where they can shop confidently and know that they will receive precisely what they paid for. Whether you’re buying your tickets in the U.S., the U.K., or one of the many other TicketMaster global outlets, you’ll receive the same high standards of service and security. Your tickets will arrive promptly and they’ll be completely valid. In addition, your privacy will always be respected, meaning that TicketMaster will never make your email address or any other personal information available to another vendor.

Q What is TicketMaster's Service Fees and Charges?

The TicketMaster service charge fees can fluctuate from show to show, based on the agreement that the company has with the venue or promoter, so it’s tough to say what they will be outright. There’s generally a service fee per ticket and a processing fee per order that may not be refundable if you decide to cancel. Depending on your preferred method of delivery, there will generally be a small fee attached for that as well. If you’re shopping through TicketExchange by TicketMaster, any fees will normally already be factored into the price of your ticket.

Q What is TicketMaster's Guarantee?

The TicketMaster Guarantee ensures that you’ll receive the right ticket before the date of the event and that it will be 100% authentic and valid for entry to the venue. It also states that if you purchase tickets through the TicketMaster resale site, the tickets will be verified and re-printed just for you. If you’ve opted for the mailed delivery option and they haven’t arrived at least 2 days prior to the event, you can contact TicketMaster and they’ll arrange for you to be able to pick up your tickets at the will-call window for no additional charge.

2 Reviews for TicketMaster Reviews

Traci 1 Reviews
With TicketMaster you know you’re getting legit tickets
5.0

What I like about TicketMaster is you know you’re getting legit tickets that will work. I’ve read several bad reviews on competitor ticket resale sites that for some reason have issues with tickets not being valid. I’m not taking that risk anymore with other ticket sites.

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Mary 1 Reviews
Getting tickets at face value
4.0

I always prefer to buy from TicketMaster.com if there’s good seats still available, since your getting tickets at face value. Although you will pay an extra service charge, I feel it’s similar to others. Actually, comparing tickets on TicketMaster vs StubHub I can see StubHub has much higher fees.

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