4 Things You Should Know
VividSeats Review

1. What is VividSeats and is VividSeats Legit?

It’s a good idea to check VividSeats reviews below to know if VividSeats.com is a legit and reliable ticket source. 

VividSeats is an online ticket provider, giving customers access to a vast selection of premium tickets to sports games and events, concerts and theatre performances.

VividSets.com has access to the best tools in the industry to help customers learn about events, find tickets, and plan and organize their entire live event experiences. VividSeats is continuously investing in their site’s efficiency to allow customers to go from start to finish in a faster and easier manner than any other online ticket provider’s website.

VividSeats prides themselves on providing customers with a combination of discount prices and exceptional service.


They pride themselves on providing customers with a combination of discount prices and exceptional service.

2. What’s Good about VividSeats?

The best thing about VividSeats reviews is that they understand the importance of being trustworthy and reliable.

VividSeats is designed to be a safe and secure online platform for purchasing tickets to live events.

They back all orders with a 100% guarantee that aims to give customers peace of mind about the purchases that they’re making. They ensure that customers will receive full-service customer care. VividSeats also ensures that all transactions will be safe and secure.

They do not share customers’ credit card information with brokers or ticket sellers. Instead, Vividseat.com procures tickets for customers and makes the payments to the sellers. VividSeats reviews guarantee that tickets will be delivered before an event and that they will be valid, authentic and exactly what you ordered. Customers are also assured to receive a full refund in cases where events are canceled with no rescheduled date. If the new date is not desirable to a customer, VividSeats will help them sell the unwanted tickets.


They guarantee that tickets will be delivered on time and that they will be valid, authentic and exactly what you ordered.

3. What’s Not so Good about VividSeats?

The only negative aspect of VividSeats reviews is that they are unable to guarantee exact seat locations.

Most of the tickets for sale are sent directly by sellers and are never in possession of the team at VividSeats. For instance, if a customer purchases two tickets from a set of eight, VividSeats cannot guarantee which two tickets out of the eight the seller will send to the customer.

Sellers choose not to disclose actual seat numbers because they’re linked to the seller’s identity. VividSeats reviews reveal that they guarantee that tickets purchased will be for side-by-side seats unless otherwise specified.


Before purchasing they are unable to guarantee exact seat locations, but they do guarantee that tickets will be together unless otherwise specified.

4. Overall: Is Vivid Seats Reliable, Safe, and Good Ticket Source?

Overall, VividSeats reviews is a well-known online ticket provider. They have good customer service and customer care. Their service includes the screening process that is applied to all the sellers on their website, which ensures that not just anyone can sell a ticket on VividSeats.com.

All orders are backed by a 100% guarantee, which is in place to protect customers and ensure that they have a pleasant and worry-free experience when purchasing tickets from VividSeats.

When you buy tickets through VividSeats, you can rest assured that you are getting the best service from the most dedicated professionals and that your tickets will be very reasonably priced.

Make sure you’re getting the best value on your tickets today by checking VividSeats.com today.


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4 Reviews for VividSeats Reviews


1 Reviews

false advertising of seat location

1/ 5

FALSE ADVERTISING – I purchased tickets for a show. Everything looked great on the screen I was viewing. But when I clicked”accept terms and purchase”- my tickets were purchased but now showed up as an OBSTRUCTED VIEW ( this was not on the original screen that I viewed). I contacted the Vivid Seats costumer service immediately ( within seconds) and was told that there was “nothing that they could do ” as I had accepted their terms as final. They refused to refund me the money. Even Expedia has a 24 hour return policy. So much for costomer service.

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1 Reviews

Vivid Seats is Awful

1/ 5

Vivid Seats is simply the most awful ticket reseller in an awful, over-priced industry ( used Craigslist if you can). Very high service fees not disclosed UNTIL the very last screen. Customer service basically exists to tell you what errors you made and why they will do nothing for you you. The 100% Buyer Guarantee is 100% bogus. Stay away from this company.

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1 Reviews

Stick with Stubhub or Ticketmaster

1/ 5

I purchased theater tickets the day of the performance and never received them! I had to call customer service 4 separate times over the course of the 4 hours leading up to the play and was continually told that my tickets should arrive within the next 30 minutes – 1 hour. Finally, 1 hour before the start time I was told that I should have just received my tickets as it showed up as sent on the company’s end. Well I never received anything! To make matters worse it has been 2 weeks and now the company is refusing to issue me a refund. Horrible horrible customer service and a downright scam. Do yourself a favor and steer clear.

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1 Reviews

watch the fees

2/ 5

Purchased two tickets last week to a football game, and found the next day what the fees are. Shame on me for not looking while shopping, but VividSeats does not clearly provide disclosures during the buying process that tell you exactly what you are paying. I understood the ticket price, but not the full cost. I am sure it was buried in the disclosures that I agreed to somewhere, but I didn’t see it. I do not expect free, I know you are a for-profit business, I just find the lack of clear disclosure unacceptable, and will not be back to VividSeats anytime soon. Also, VividSeats promised two dates for the tickets to be sent, both passed without shipment and without explanation. After calling them today they did expedite things for overnight delivery, but it took a phone call to get that. Going through their chat service and emailing them produced no results.

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Additional Details

  • Safe & Secure Checkout:Yes
  • International Shipping:Yes
  • Ticket Market:Secondary (resale)
  • Buyer Guarantee:100% Guaranteed
  • Service Fees For Buyers: 21-25% Fee
  • Track Shipping:Yes
Show all
  • Ticket Insurance (option at checkout):Yes
  • Free Shipping:No
  • Return Options:None (only if event is canceled)
  • Mobile App: Yes
  • Can I cancel my order?:No
  • PayPal (option for paying): Yes
  • Bid on Tickets:No
  • Can I Sell My Tickets?: Yes
  • Corporate Ticket Program: Yes
  • Rewards Program: Yes