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I have used Stub Hub maybe 50 times, never once had an issue. I have used Vivid 1 time and my tickets were sent via their app which did not have seat number just a section and row. The people at the box office had no information about my tickets, they were very helpful, took about 20 minutes but nothing was sent from Vivid or anyone else. I then had to buy tickets because it was my son's first game with his dad. I contact Vivid and they tell me they sent me a link. A link that had no seat numbers so nothing would be honored. I tried to get a hold of Vivid and 45 minutes later, nothing. I tried to get my money back and their customer service guarantee means nothing. You can only dispute something via text, so that was a joy as all I got were messages that were already typed out and got hung up on (text) at least 7 times. In the end, I have to dispute it with my credit card company. They simply are dishonest and suck! I would NEVER use them again. I would skip something before I would use them.
