StubHub Reviews – Is StubHub Legit?

Is StubHub Legit, Reliable & Safe in 2023?

1.4/5 48 Reviews Add Review

StubHub Review

6 Things to Know Before Buying

StubHub Reviews Updated 11/6/2023

1. Is StubHub a Legit & Reliable Site?

From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries.

With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping.

Many ticket resell sites are supposed to be a safe platform to allow anyone to exchange tickets and money, so make sure you have a 100% buyer guarantee and are protected by covid events (see our top alternative ticket sites below).

stubhub customer review la galaxy fans game

stubhub is a marketplace not the ticket seller

StubHub seems to have the biggest selection of tickets to choose from compared to other ticket exchange sites.

You can get good seats that may not be available from the venue box office, but you will pay a premium price (plus a 26.8% service fee on average).

StubHub Review Service Fee Charge

stubhub legit safe fanprotect

StubHub says they have a 100% Fan Protect promise, which means tickets will be 100% authentic and arrive before the event, but keep in mind…

Stubhub DOES NOT allow cancellations after your purchase.

Refunds are only offered by StubHub if your event gets cancelled and is not rescheduled.

is stubhub legit for tickets fan protect reviewed


2. What’s Good about StubHub?

What separates StubHub from the other ticket resale sites is they seem to be the largest ticket exchange on the web with more tickets to choose from.

Positives from StubHub reviews:

     > premium Tickets (court-side seats that include food/drink vouchers)

> mobile Delivery (available w/ most events)

> mobile Entry (scan phone upon entering the event)

> last-minute service center pick-up locations

> largest ticket exchange platform in the world

> over 50+ countries have events listed on StubHub

> Fan Protect 100% Promise

What is the StubHub Beyond Program?

As a StubHub member, you can enjoy various perks, including:

> invitations to tailgates, VIP parties, and meet & greets.

> You also get 24-hour early access to select promotions and discounts.

> In addition, we have introduced a new support team called StubHub Beyond, which you can reach 24/7 by calling (866) 788-2482. This team is dedicated to providing you with personalized assistance whenever you need it.

> Furthermore, if your plans change and you need to relist your tickets, our seller concierge is always available to help.

> Moreover, we waive the sell fee for tickets that you originally bought on StubHub.

How Can I get into the StubHub Beyond Program?

To be eligible, you must have made at least three orders totaling $10,000 or more on StubHub within the last 12 months and have a billing address in the United States. As a member of StubHub Beyond, you’ll enjoy exclusive benefits and perks that are not available to regular users.

Check out the StubHub Beyond Program for access to VIP and more, but you will most likely pay a premium price for this experience.

stubhub reviews 2020 legit vip ticket packages safe

Many StubHub reviews show that the primary reason why customers like StubHub is their ticket exchange seems to have the most tickets to choose from compared to other ticket sites.

This website offers fans the ability to get premium seats to see their favorite artist, which otherwise would be sold-out from the venue.

StubHub offers a 100% fan protection guarantee for legit and authentic premium tickets to major sporting events, concerts and theater shows in the US.

If your event is canceled and not rescheduled, you will get credit worth 120% of the amount paid.

is stubhub legit reliable safe fanprotect guarantee

The sports events tickets that are being sold on the site are also inclusive, and it even includes all of the major leagues in the country.

StubHub has partnerships with many artists, teams, and venues around the world.

stubhub ticket partners teams leagues aeg

stubhub-partners-mlb-giants-76ers-alabama-yankees-staples-center has made partnerships with many professional teams including all of those in the MLB, MLS, and CFL.

Another great feature of is its flexibility when it comes to how customers will be able to receive their tickets.

Customers can also have the tickets ready at the stadium where the event will be held, or they can choose to print their tickets themselves at home.

stubhub last minute service center review

StubHub has Last Minute Service Centers where you can pick up your tickets for certain events, which is convenient for last minute ordering.

An interesting fact, StubHub was sold by eBay recently and acquired by Viagogo.

A lot of people immediately seek the help of StubHub reviews to check if this online marketing website is reliable or not.

Our StubHub reviews 2023 and customer feedback below will eventually guide customers in determining if this is the best site to get tickets in 2023.


3. Any Cons (service fees, shipping, etc.)?

As expected with ticket resale sites, not all StubHub reviews are positive.

Common complaints from StubHub reviews:

> Fluctuating ticket prices

> Service fees (26-32% extra)

> Shipping fees vary

> Delivery on tickets varies

First off, the average ticket buyers will pay an extra 26.8% service fee on average for concert tickets as shown below.

Tickets to an NBA are about 32% service fees.

stubhub service fees concert tickets review

On average we see ticket prices being marked up about 100-150% from the original face value on the ticket stub.

StubHub ticket sellers are charged a 15% fee.

Some people think, that StubHub sets the prices, but it’s the sellers that set their own ticket prices that they list on, which means the seller can the price at any time.

review stubhub seller fees tickets

There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand.

We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue.

Upon arrival, they found out that the show was sold out and their tickets were invalid which led them to the notion that this website is a scam.

But then again, these cases happen rarely and we’ve seen happen with just about every other ticket exchange.

These complaints can be read with many StubHub reviews the web in 2023.

stubhub floor seats revview 2020 fans blazers


Already purchased from StubHub?

We want to hear from you.

Share your StubHub review below (or click here).


4. StubHub review summary

After personal experience ourselves and going through many StubHub reviews, the final verdict is actually on the positive side.

StubHub, has been going for 20+ years, and and claims to be the largest ticket exchange and resale site on the web today who sells millions of tickets each year to live events in over 50 countries.

With research on StubHub with they currently have a F rating with over 4,217 complaints (as of November, 2023) in the last 3 years, which doesn’t seem like much compared to their thousands to millions of ticket sales they do each month.stubhub-reviews-bbb-rating-customers-is-it-legit


If you want convenience and ability to choose from different events, then you can benefit if you use

They do offer live chat support 24/7 for any help with questions and ordering.

Recently discovered that eBay is selling StubHub in a $4 billion deal, joining forces with the global ticket site Viagogo in 2023.


5. Any COVID-19 reviews to know of?

Yes, there seems to be couple lawsuits against StubHub since COVID-19, because they don’t seem to want to refund some of their customers.

One site at, says StubHub is looking to exit Florida woman’s proposed class action accusing Viagogo of refusing to refund their customers for events that were canceled due to COVID-19, claiming they accepted a voucher, which they don’t apply to other events.


6. Any good alternative sites?

Compare all our top 3 ticket sites below for the best deal.

1. TickPick

> good for sports, concerts, and broadway shows

Why TickPick?

We have tested them and TickPick is legit and reliable that has positive feedback overall from other TickPick reviews.

> no hidden fees and easy ordering process compared to other sites

> best price guarantee and up-front pricing (no service fees)

> grades every ticket from sellers based on price and seat quality

> options to pay w/ PayPal or zip (4 interest-free payments)

> ticket search w/360-degree seat view

stubhub vs tickpick reviews savings


2. Ticket Exchange by TicketMaster

> best for sports tickets

Why TicketExchange by TicketMaster?

We have tested Ticket Masters Resale and got overall positive feedback from most Ticket Master reviews.

It’s the official resale site for the NBA, NHL, NFL, and WNBA

> safe and secure ordering process

> 100% authentic tickets that are verified for authenticity by TicketMaster

> tickets delivered within minutes w/ e-ticket email deliveries

is ticketmaster resale tickets legit and safe review


3. Vivid Seats

> good for sports, concerts, and broadway tickets

Why VividSeats?

We have tested and was good for us, although there are mixed VividSeats reviews., but recently rebranded with better support.

> 100% guarantee with safe ordering

> largest independent secondary ticket marketplace to live events

> the official ticket provider of ESPN

> good prices compared to most ticket sites

> voted best in-house customer support team

> extra event protection add-on at checkout (100% reimbursed if an accident)

viagogo vs vivid seats ticket review sites legit


We did compare BigStub vs StubHub because some might ask, what’s the real difference, and is StubHub legit and reliable in 2023?

StubHub seems to have a larger selection of tickets to choose from to events in over 50 countries, while BigStub has events in just the United States.

Also, BigStubs service fee is about 30%, and StubHub’s service fee is similar at 26-32%.


Click here to share your StubHub review below.

Your feedback matters.

stubhub reviews 2022 is stubhub legit

Keywords: is Stubhub reliable for tickets, is StubHub legitimate, is StubHub safe, is StubHub legit, StubHub ticket review,  is StubHub reliable, is StubHub legit, StubHub reviews 2021


Q Is StubHub Reliable?

You may be wondering “Is StubHub a reliable site?” and rightly so. With so many untrustworthy ticket sellers online, it’s definitely best to do a little homework before you make your purchase.

Fortunately, StubHub has an exclusive FanProtect Guarantee in place to ensure that you will have the tickets in your hands in plenty of time for the event.

This guarantee also works to protect those who are selling their tickets on the site, by allowing them to set whatever price they want for their seats and never charging a fee just for creating a listing.

Q Is StubHub a Legit Site for Tickets?

It’s only natural to ask yourself ‘Is Stubhub legitimate?’ before you commit to buying tickets from the site. The fact of the matter is that this company has been around for the over 15 years and they have developed a solid reputation for sending out the tickets.

Stubhub also provides a legitimate marketplace for people who want to sell their tickets online, without having to worry about how to process a payment or get the tickets to the buyer, since the company does all of the work for you.

Although StubHub is not the actual ticket seller, as the broker they take on the full responsibility for ensuring that tickets purchased on their site are totally legitimate, which is proof that StubHub is a reputable site.

The site even has a guarantee that if the tickets you buy are fake, you can call their support line from the venue and they will do everything in their power to find you comparable seats right then and there. If they can’t, they’ll refund all of your money, including the cost of the tickets, service fees and shipping and handling charges.

Q Is StubHub Safe to Buy Tickets From?

If you’re worried about the security of your personal information or about your credit card number being compromised, you can rest assured that when you buy or sell tickets on Stubhub, every possible measure is taken to guarantee your privacy and to safeguard your financial details.

The company actually has a Trust & Safety Group that works exclusively on making sure that StubHub is a safe site for everyone who uses it, so there’s never any reason for you to have to worry about these types of risks.

Q Is StubHub a Trustworthy or Trusted Site?

StubHub is a trustworthy site for locating hard-to-find tickets to events that are listed as sold out everywhere else. The company makes it exceptionally easy to search through available seats and to determine which tickets constitute the best deals.

Since they also back up every sale with their FanProtect Guarantee in 2023, it’s a lot easier to shop or sell on the StubHub site with confidence that you won’t be taken advantage of by a con artist who’s just out to take your money or your tickets.

Q Is StubHub a Scam?

Thanks to their lower fees, which seems to be lower than the average ticket site, and the promise of being able to pick your seats, a lot of people want to know, “Is StubHub a scam?”

It may be tough to believe, but the truth is that StubHub is a real company in 2023 that is in good standing with both ticket buyers and sellers. The website really can provide tickets to events that are sold-out, due to the fact that they have such a strong relationship with a number of venues, ticket agents and individual ticket sellers around the country.

Q What is StubHub's Guarantee?

The Stubhub Guarantee covers anyone who does business on the site, whether they are a buyer or a seller. Stubhub guarantees buyers that they will receive valid tickets before the date of the event and that if the event is canceled, their money will be refunded promptly.

Meanwhile, sellers on Stubhub are guaranteed that they have the right to change their asking price on tickets which haven’t yet sold and that they will receive the money from their sale, even if the tickets weren’t received by the buyer, as long as it was through no fault of their own.

Q How's StubHub Customer Service?

Stubhub customer service is among the best in the business and has been recognized for going above and beyond in their efforts toward ultimate customer satisfaction.

If anything goes wrong with your order or if you simply have questions about anything on their site, you can contact Stubhub customer service and they will give you answers or assistance in resolving the issue at hand as quickly as possible.

Their chat representatives are available online 24 hours a day, 7 days a week too, so you’re never left hanging simply because it isn’t normal business hours.

Q Does StubHub Have Any Service Charges?

Any Stubhub service charge is presented before you sign on to sell your tickets or make your purchase.

The company has a strict “no hidden fees” policy and they strive to make sure that buyers and sellers are fully aware of any charges ahead of time. When you shop on Stubhub, you can count on the price you see when you search for tickets always being the price that you pay in the end.

Sellers will be happy to discover that there is no Stubhub service charge for listing tickets, so you’ll only be charged if your tickets are sold.

48 Reviews for StubHub Reviews – Is StubHub Legit?

p.lovelady1 1 Reviews
Bait and Switch

Purchased midfield tickets for English Premere League football. Ticket I received were on the left 1/4 of the field. Much inferior. Stub Hub offered 30% off NEXT order. There will not be a “next” order.

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smjsogood14 1 Reviews
This company is a scam

This company is horrible and has theft as a part of their policy. Report don’t complain here are the links to help get this company removed from the industry. Better Business Bureau federal trade commission consumer financial protection bureau and we can get rid of this company instead of just complaining

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merryjensen7755 1 Reviews
Stubhub tickets already scanned when we tried to attend show

I purchased two tickets to see Six The Musical at the Orpheum Theatre in Omaha, NE for the evening of January 7th. When my daughter and I arrived with our mobile tickets, we were told that they had already been scanned and that someone was already in our seats. We were told to go to the ticket office. After standing in line for a few minutes, we got the same information. Obviously, the seller had sold the tickets to us via StubHub and at least one other buyer as well either through StubHub or another ticket reseller. We were devastated that we had driven all the way downtown, were all dressed up, paid for parking and would be unable to see the musical. I immediately contacted StubHub customer service and were told they take these complaints seriously and they would start a refund. Now I am getting emails from StubHub saying the seller had validated the tickets and they need proof from us that we were turned away. I called the theatre who could only provide me with the name of the person I spoke to that night at the ticket office. The theatre employee me told me that from their experience that I would continue to get the run around from StubHub, that they never call the theatre to check this out and their recommendation was to dispute the charge with my bank. Please do not offer for me to contact your customer service because I have already gone that route with no success.

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batchelor12360 1 Reviews
Beware of selling tickets

I sold my tickets for a festival that was cancelled and later rescheduled. I never got the money from the first sale. I also never got replacement tickets for the rescheduled event so I cancelled the sale. Stubhub then charges me the full amount I sold the tickets (which includes 30% fee).

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kevkim197325 2 Reviews
Stub Hub is way better than Seat Geek

I bought tickets from Stub Hub to replace the ones that Seat Geek had screwed up. I called Stub Hub and was able to speak with an actual live person almost immediately with only a one minute hold time. She was able to confirm my order and let me know when the tickets would be transferred. Seat Geek not only screwed up my order but they don’t even have a customer service phone number.

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To add insult to injury, I still have two tickets for sale on their website and I can’t get back on there. As the account was hacked. So I will have to re-list on another site. which means their poor buyer will be out of money. I called my cc and they said “do not use the site anymore” so some poor buyer has paid StubHub for a ticket they can’t use. I will have to email them myself and tell them to ask Stubbhub for money back

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omaraquintana69 1 Reviews

Never sent me my tickets had to rebook with Ticketmaster who instantly sent my tickets. Payed for a service that wasn’t provided. Absolutely illegal these people are completely dishonest and difficult. Still haven’t heard back about my money . Show started at 8:00 spent an hour and a half trying to get my tickets wish I would have read the reviews I would have definitely went with Ticketmaster

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raimic197271 1 Reviews

To make a long story short. This establishment should be called ScamHub instead of Stubhub.

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This company took 271.00 dollars of my money and never sent my tickets to a football game. Even after numerous phone call and emails they were none responsive, and when I finally got someone on the phone she had the audacity to ask what took me so long to call. Do yourself a huge favor and use someone else for ticket purchases. Lesson learn.

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chrisgregor5 1 Reviews
Stay away

Ordered tix to a Boston Bruins game, got the verification email in which Inwas supposed to click on the “Accept Tickets” button. I clicked on the button and was taken to a Facebook page for TD Garden, several calls to “customer service” yielded me new emails taking me to the same link. No tix just a lame Facebook page. Likewise, on the StubHub website the “My Tickets” page gave me a “Hmm, something seems wrong, try again” Message when I tried to retrieve my tix. I called customer service several times and was given a runaround until I got someone to offer me a refund in “9-10 business days.” Didn’t get the refund called again on the 10th day and they said I had been given “credit.” I freaked out and said I didn’t want credit because I had no intention of ever using StubHub again. They actually did refund my money, but they are a very slippery and shaky operation. Stay away.

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StubHub parking scam

Ordered and paid $37.77 for what StubHub promoted as a reserved parking spot in a garage. It was a scam. SubHub sent me a QR code and charged my credit card in full. The parking garage was for a condo building. The garage had a roll-down door that was closed. No attendant. No QR code reader. No way to get in…much less back i. To get your car if you happened to get in. Other people taken by same scam. I went to StubHub website and filed a complaint. No response. Total scam.

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okiekid610 1 Reviews
!star review because I could not give them less

This was the first time I have ever used StubHub and am sooo sorry I did not do my homework. Had I looked at their ratings I never would have used this service/company. First I list my tickets I wanted to sell, but couldn’t upload the PDF tickets and said I would try again later. Several days later when I went to upload my tickets I could not find my listing anywhere. None of my friends could either. So I listed my tickets again and was able to upload the tickets this time. This second attempt worked great, but I could not ever tell if the tickets sold. Finally on the day of the event I found an email asking me for the tickets from the first posting (that I thought had been taken down for missing the upload date). So I went in and canceled the first sale that did not have the tickets on them. Apparently if you double list the tickets, even if you cannot find your listing or upload the tickets you are more than 100% penalized. I have now been told I still owe them $17.50. After more than 4 calls and 6 hours on the phone and terrible phone connections. Event the supervisors once you get them hang up on you. I have been told that yes I still owe them money. Do not use this company. They are crooks!

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norrismail42 1 Reviews
Ticket Bait & Switch

I bought tickets for the Harry Styles Concert 2 years ago. It was rescheduled due to COVID. The day of the (rescheduled) event, I was unable to obtain my tickets. Stub Hub was unable to have them delivered, after I had traveled 6 hours with my daughter and 4 friends to attend the event. They could find me tickets, but they were 4 times as expensive, so I had little choice but to purchase them. My original purchase was $1500. Now I paid over $4,000.

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nobilcolleen34 1 Reviews
Victimized Twice

I was a victim of Hurricane Ida: NO POWER, NO WATER, NO MAIL, NO SERVICES for 11 days. I tried to contact the invisible customer service of StubHub, while sitting in my car in the midst of a Federal Disaster. I got responses stating “we will get back to you”, I was on hold for nearly 3hours, till I simply couldn’t sit in the car and use the gas up. StubHub in its corporate greed is charging me for not delivering tickets. HEY STUBHUB – IT WAS A HURRICANE, I TRIED TO REACH OUT. StubHub is a corporate machine, interested in $$ only, with no customer service and a disgraceful mission, to screw over victims on top of a Federal Disaster. NEVER USE THUS COMPANY

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Stubhub is the Worst!

Pretty much everything everyone else is saying about StubHub is true! Back in Jan or Feb 2020 I bought several tickets to Bonnaroo – which of course was cancelled because of Covid-19. It was over $2000! At first they were like – Oh its only postponed, so you can hang on to them and they’ll be good for Bonnaroo 2021 or you can re-list them…No Refund. So, I re-listed them…Sold them (for less than what I paid but what can you do?) Now, That means StubHub was paid twice at this point once when I bought the tickets and again when these other people bought them – Then of course Bonnaroo was cancelled AGAIN! Was I given a refund – No! I was offered 120% credit for my original purchase towards tickets to other $#!T…That was like $3000 worth of CREDIT on StubHub! But, I think there was enough of an uproar with people that the beginning of last month (Sept. 2021) They said finally – OK. You guys can choose to either keep your 120% credit or request a refund in the original amount. To which I immediately selected “Give me my god-d@mned money back!” They said – “Refunds will take around 30 DAYS to process!” Well…I still haven’t recieved my refund and I am getting increasingly concerned that I probably won’t – EVER!!! They are liars! And thieves! Someone on Reddit was talking about a Class Action Lawsuit – I don’t think that is a bad idea! Companies making money hand over fist should NOT be allowed to treat customers this way! And I know I had tickets from Ticket Master that were refunded in a timely manner- Vividseats I have some issue with as well but StubHub is the WORST! So, I don’t know, do your research before going to a 3rd party ticket site – And be very leery of StubHub!

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genephifer41 1 Reviews
Stubhub ruined our football weekend

I bought six tickets to a college football game a month in advance. As game day approached, the electronic tickets were not showing up. It turns out that Stubhub allows ticket sellers to wait until game day to turn in their tickets. Our ticket seller never turned in our tickets, so we were left holding the bag, with no tickets to the game, and no time to recover. This policy is clearly 100% in favor of the ticket seller, and puts the ticket buyer in a precarious position. Allowing ticket sellers to wait until the day of the event leaves no fallback position for the ticket buyer. And if you buy alternate tickets, and then the seller comes through on event day, you are left with two sets of tickets and no time to try to recover your money. With such anti-buyer policies, I don’t know how Stubhub can operate as a business. Also, the now famous lack of customer service was very clear. I called their contact center multiple times, sitting on hold for over three hours on two occasions before giving up. When I finally reached a human being, I was told of this policy, and that there was nothing that could be done. When I asked to speak to a supervisor, I was told that the contact center had no supervisors. There are lots of other ticket resellers out there. Take your money elsewhere. Avoid Stubhub like the plague.

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Sold my tickets and then they Canceled Order CUSTOMER SERVICE IS TERRIBLE !!!!!

We sold our 4 MLB season tickets (all in a row). The seat nubers were not consecutive, but they are all in a row. Stubhub canceled the order using email. Turns out they thought they were not in a row, but the tickets are in a row according to the MLB seaon tickets sellers. Sold them that way all season. Then Stubhub chargied us $500 for incorrectly selling them…???. Customer service was not helpful at all!!!! Told me there is NO WAY to appeal my side of the story. Waited another hour on the phone to talk to a manager. Had to hang up and not sure she ever did even try to get a manager. Not only did I lose my $500 for the tickets, Stubhub charged me $500 and I did not get to state my case! DO NOT USE TO SELL YOUR TICKETS! THEY TAKE YOUR MONEY AND NO CUSTOMER SERVICE IF THERE ARE PROBLEMS!!!!!

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brucebarron36 1 Reviews
FanProtect is a scam

I purchased 3 tickets to the 2019 ashes test at Lords. I attended the game with friends and it was rained out and never started. Lords cricket club refunded all tickets. StubHub sent me an email advising that the tickets would be refunded but they never were. I have been calling and emailing StubHub for 2 years now and always get long extended waits and promises to resolve the matter which never eventuate. So in my experience FabProtect is a scam

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Juliadeady34 1 Reviews

They rescheduled the show 3 times for 3 years. The show has now been canceled for Sept 18th 2021. Venue confirmed cancelation of show. Stub hub keeps saying rescheduled but doesn’t have a new date.. And they are still selling tickets for the canceled show. I guess they don’t have to refund my $430.00 if show is rescheduled. What a rip off! They won’t admit it’s been canceled I WANT MY MONEY BACK

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thursoscot19 1 Reviews
Tired of the horrible customer service and outrageous fees.

Stub hub is great for hiding service fees until near the end after you have selected the tickets, but I am used to that, and the most recent event I was looking at a 30% markup, wanted to go to the game so I paid it, but when I couldn’t go to the game, because of tropical storm.s damage could not reach customer service, when running into problems using their apps to sell my tickets .Customer service was never their forte, and I just gave up. Beware of these rip off artists.

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fkenney71995 1 Reviews
Never received tickets or refund, and I’m not alone

I purchased tickets to an event through StubHub and never received my tickets. To this point I have also not received a refund, as contacting customer service is not possible. A quick glance at their customer service Twitter account makes it clear that this is just how they operate now. StubHub is NO LONGER REPUTABLE. DO NOT BUY TICKETS FROM STUBHUB THEY WILL HAVE NO PROBLEM STEALING FROM YOU.

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mmoore278443 1 Reviews
Worst Ticket Distributing Company Imaginable

Do not ever buy from StubHub. My concert tickets did not work at the gate, and no matter what time of day you call them it is a 3 plus hour wait to get through (purposefully designed) with no chance at a refund or a solution to ticket issues. In no universe should one contemplate using this company. Their business model let sellers sell fake tickets and steal from the consumers. Look at all their social media pages, reviews consistently awful. This company is a scam.

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chevyyy6690 1 Reviews

I failed to receive Red Sox tickets I had sold. Called Customer Service 50+ times the nite before, unable to get thru, out $1400.

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kaemaxx10161 1 Reviews
It has been a Nightmare. They got my money and havent done anything at all. Can’t get thru to confirm any forced changes to my tickets. They call and hang up. It’s been horrible. I must find another way to get tickets to live games. I will NEVER use stub hub again in my lifetime. ges

I give them a FAIL. Can’t communicate with a human being and my money is tied up. The game is in 8 hours. First western conference finals game ever s d Stub Hib was my choice to get my tickets. I feel like a victim.

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patricia99 1 Reviews
False advertising

Do not believe the view stub hub gives you. I purchased tix that showed no view obstruction nor mentioned in print a view obstruction. When I arrived at my seat I could not see home plate. Imagine not being able to see the catcher or hitter throughout the game and not being informed of that prior to your purchase? I will never use stub hub again. They should be fined for misleading advertising.

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tvincent66 1 Reviews

I should have read reviews about this company before I used them. I purchased parking passes for a Braves game for Mother’s Day and to this day I still do not have my parking passes. This company has a 30 to 45-minute wait if you try to call them and then I was promised by the agent that my money would be refunded, well it hasn’t. They are terrible and I will never purchase anything else from them. Their website is terrible their customer service terrible everything about them is terrible. Be AWARE IF YOU USE THIS COMPANY YOU WILL NOT GET WHAT YOU PURCHASED!!

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Horrible customer service

We purchased 3 tickets to the Baltimore Orioles Mother’s Day game only to find out at the stadium that what was sent was 2 tickets and a parking pass. We had to purchase another ticket, could not sit together on Mother’s Day. The following day, after being on hold for MORE THAN AN HOUR, we were told that it would be investigated and we would be contacted within 4 days. Well, you guessed it…9 DAYS LATER AND NOTHING, ZIP, ZERO, NADA. SO here I sit on hold yet again, this time the robo message says to expect a GREATER THAN 2 HOUR WAIT! This is utterly and totally absurd! There is no other way to contact this company. All we want is a refund of the ticket price as well as attached fees. If I could bill them for my time I would. Following this we will no longer use stub hub and have already been warning our many friends and family members about this company. If I could give NEGATIVE 10 stars in ratings I would!

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bfinespirits9 1 Reviews
Bad experience. Will NEVER use StubHub again.

Had a very tough time trying to get a refund out of these folks. Terrible customer service. Had to resort to submitting disputes with the credit card company. Do not use StubHub!

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drhf6621 1 Reviews
No customer service, refuse to refund for cancelled events

I purchased tickets from Stubhub for an events which was cancelled due to Covid-19. despite their guarantee and so called “buyer protection”, I realized they are not going to refund me for my order. I wouldn’t recommend ever buying from them.

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jnorrander55 1 Reviews
StubHub Doesn't Stand By Their Guarantees and Overcharges

StubHub claims to stand by their ticket purchases and when an event is cancelled you can receive your money back. This is false and like so many others, I am fighting for a refund for a cancelled show and I would like my money back vs. a voucher from a company that is dishonest. I, too, am going through my credit card company to have my money returned to me. DO NOT PURCHASE TICKETS FROM STUBHUB!!!!

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skimusic28 1 Reviews
Rip Off Artists

We purchased tickets to see ZZ TOP in Portland Oregon in October. 2020 The tickets were purchased pre Covid and when we found out the concert had been canceled, due to Covid, Stub Hub refused to refund us, instead offered a 120% voucher. We don’t want a voucher we want our 300 and change dollars returned to us. Who knows when we will ever be able to use a voucher, or if that concert will reschedule, it’s not likely at this point. Our credit card company is going to fight this for us. Stub Hub also lied to us when they said they couldn’t refund us because our state wouldn’t allow it. That is an absolute false statement. We intend to join a class action suit against these thieves.

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donclutter287 1 Reviews
Can’t get a refund

Bought Rolling Stones tickets ($1400) for last May in San Diego. The Rolling Stones announced on Sept 15 the concert was cancelled.Ticketmaster and every news paper in San Diego and a couple in England reports that the concert has been cancelled because the stadium is being demolished, but Stub Hub can’t figure that out and refund the money! I’ll never buy anything from them again.

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jyc_group23 1 Reviews
These people are thieves

I bought 2 tickets for over $3000 to a final tour event with their “Fanprotect” guarantee. We are not event goers. Event was cancelled. They refuse to refund cash, they will only issue a coupon that expires end of 2021. They changed their refund policy AFTER I bought the tickets and made it retroactive to any event that was cancelled. They are basically extorting me and forcing me to apply my money to a future event. So if I don’t want to attend an event in the future, I just lose my money. How is this legal? There are a few states that have laws to protect consumers from this type of abuse (14 I think) but the rest of us are just out of luck. Do not use this company. Obviously they feel they can change their policies at any time they want to line their coffers. I tried getting resolution on their community page (you can’t get through on the phone) and just kept getting told “This is our policy.” If you disagree in any way on their community page they just delete your comments and eventually ban you from the site. There is a class action lawsuit that I hope gets justice for all of us affected. DO NOT USE THIS COMPANY!

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dhaselden64 1 Reviews

It is criminal the way stub hub has handled the refund of postponed shows during the pandemic. I paid $3,300 for two tickets to The Eagles originally scheduled for April 26, 2020 in Phoenix. They postponed the show to October of 2020, then postponed the show again to September of 2021. StubHub claims they bought my tickets from an individual when in fact the bought the tickets from the concert promoter as they were advertising entire rows and sections available for sale. They now insist on keeping my money for nearly 2 years and are only willing to allow me to re-list my tickets for sale in competition with their own tickets WHEN tickets go back on sale again. I protested this to American Express and they took StubHubs position. I wouldn’t do another ounce of business with either StubHub or American Express. DO NOT BUY THROUGH STUBHUB!

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Milbeck3541 1 Reviews

Stub hub is the worst company to use for tickets, if you buy tickets from stub hub and the event gets canceled and or postponed to a later date which in my case got rescheduled till sept 2021 and it’s on July 2020 right now and I’m not able to make the new dates, they will not let me exchange for in store credit to different nor it is IMPOSSIBLE, to get a refund, they find every way to keep your money and will not ever give it back, the only option they gave me was to sell the tickets on stub hub, like what the f*** is that? How can I sell tickets to an even that isn’t even going on for another 14 months, no one is buying these tickets for a good 12 months so my 850$ is just sitting with stub hub, thanks a lot, stub hub is garbage don’t waste your time

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chafraphi99 1 Reviews
Horrible and dishonest – Avoid!!

Horrible and dishonest company. After the cancelling of the baseball season, they have refused to refund my money for the cancelled games – though it clearly states so in their policy. After taking the issue to my credit card company they closed my account so I can not even log in. Out over $300 dollars – nowhere to go to resolve. Use someone else or pay the price!!

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nursejulia6335 1 Reviews

These people will gladly take your money and then change the refund policy. Instead of refunding your money as any ethically correct company would do, they refuse to refund! During a global pandemic!!! Then will will fight your credit card disputes! Highway robbery! Hope they go belly up for the way they have treated their customers (victims)! Just do the research and read all the bad reviews, those will tell the tale! Give your business to a trustworthy company and save yourself all the misery I have been through! I am out $1300 now! Thanks Stubhub!

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ihirsch29 1 Reviews
Pay me for the tickets you sold a month ago

We had 4 tickets to John Fogerty for mid March in Arizona. We sold 2 relatively quickly . We had trouble getting paid for the first set of tickets , that being said, we probably “only” spent 2 hours on the phone with them to get our money . The headache included that Stub hub had the “wrong” email – but somehow when they wanted something from us they always had the right email . They blamed PayPal too . The Second pair was sold and the tickets immediately transferred around March 9 or 10th for an event on March 15. Still no money paid to us even though we have called Stub Hub multiple times. We have been told multiple things that are inconsistent . Now we are hearing that we don’t get paid until the event which was recscheduled until the fall . The buyer has the tickets . Stubhub has the money and we have nothing ! They are horrible to deal with . Avoid this business at all costs!

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cheryl.fox33 1 Reviews
I will never do business with Stubhub again. What a waste of my money…

I purchased 2 tickets back in October 2019, to go see Jeff Dunham in Reno on May 1, 2020. Due to Covid-19 the show has been rescheduled for November 14, 2020. I paid $558.38 for 2 tickets including fees. I can not attend the event in November and Stubhub does not give refunds for rescheduled shows. My only option is to re-sell the tickets at probably a loss. You would think that with everything going on in the world that Stubhub would make some exceptions like other companies are doing. This was the first time and the last time I will ever use Stubhub! What a waste of my hard earned money. Even worse to get charges fees again to sell them. Stay far away from this company….

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Cancelled Andre Bocelli concert

Bought Andre Bocelli concert tickets for Febuary in NY City.Bocelli cancels concert due to laryngitis.I spent over $5000 in hotel,airline tickets,ground transportation and meals. Stubhub would not refund money.They said if he reschedules that I would have to use the tickets.But if it cancels they will refund my money.Bocelli reschedules for April 20th. Metropolitan Opera House says that due to the Corona virus pandemic they have closed the opera house for the rest of the season. I contacted Stubhub one more time and they still refuse to refund my money

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devinboden2539 1 Reviews

I am a high school senior and I was looking to have a great time at Coachella this year. I purchased my ticket off StubHub and shortly after the event was scheduled to a much later time. This means that since I will be leaving for college I wouldn’t be able to attend. StubHub shortly after released an email saying they would be refunding tickets. This was perfect until shortly after the released a second email essentially saying never mind not our problem. They not only said they wouldn’t be refunding tickets, but they had the audacity to recommend selling them again on StubHub. They wanted me who just got ripped off to then go and continue to provide them with even more business. This is a clearly unethical business, and I believe that no one should purchase their ticket off StubHub unless you would like to be majorly screwed

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hrhorns133 1 Reviews
Fake Site

Not sure why your site has Cleburne Railroaders Tickets up for sale, there is only one place that has permission to sell them and tickets don’t even go on sale til after April 1st. So on your site there are sections of our stadium you are saying are sold out when we haven’t sold any yet. You might want to think about not lying to customers.

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rbreen170 1 Reviews
Bad Experience

I ordered tickets for Cactus League Spring Training, but the transparency of the $20 additional fee per tickets has a lot to be desired. Cost way more than anticipated. I phoned customer service right away to try to cancel the transaction, but this option was not available. So only option was to list them for sale at a recoup my ticket plus fee price with a very small likelihood of recovery. I feel there should be some grace time for reversal under these circumstances, or for Stubhub to be a lot more transparent.

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Psimmons53729 1 Reviews
Such a rip off

They charged me for 2 orders. One for four tickets and another for six tickets. When I contacted them to tell them of the mistake they told me I should just set up an account and re sell them. They were so happy to help me fix this mistake, but when I asked them about the fee of $43.48 I paid for the wrong order of four tickets they were sorry we cant refund that. After about 30 min with them on their help line. They said ok we have to go help someone else now. Then they disconnected. I will never buy anything from them again and I strongly recommend that no one ever buys anything from them. I have also filed a complaint with the Better Business Bureau. Please shop some where else when trying to get tickets.

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Our experience was actually good

Our experience was actually good. I ordered tickets to see the Blazers in Portland. The tickets arrived within 4 days of ordering.

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Kristian 1 Reviews
I did not like the service fee, which is hidden

This was our first time buying tickets from StubHub, and buying from the UK was expensive with the shipping fee. I did not like the service fee, which is hidden, but it did seem comparable to others we compared.

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hellomoto37053 1 Reviews
Confusing and not taking 40% of my "sale price" on non-sale

This was my first time trying to sell tickets and I only was selling my Grey Cup tickets (which are physical tickets on lanyards and that is the only way to get into the game) because my son is sick. I received an email saying they sold. I logged back into Stub Hub and there are no “pending sales” no “listings” NOTHING so I figured it was a mistake. Two days before the game I see there is supposed to be money going to my PayPal in 5 days but still not “sales” showing in stub hub so I chatted with them and the “put”the info back into my account showing a sale but told me that because the event is in 2 days they are taking 40% of my ticket price sale (about $250 Canadia) is this even LEGAL????

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Darrel 1 Reviews
We are now waiting to receive our tickets

The ticket ordering process was okay. I did not like how you had to register and create an account before seeing the total price on our tickets. We are now waiting to receive our tickets in the mail, and I hope they arrived on time.

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