Checkout StubHub Reviews 2020 Watch Video

4 Things to Know
About StubHub

1. Is StubHub Legit to Buy Tickets from?

StubHub.com, founded in 2000, is a legit ticket exchange for events, but there are some complaints from customers.

From our experience, you can find legit and authentic tickets on Stubhub that may not be available from the venue.

StubHub has a Fan Protect promise, which means tickets will be 100% authentic and arrive before the event, but keep in mind…

Stubhub DOES NOT offer refunds after your purchase. Now, you can get a refund, but only if your event gets cancelled and not rescheduled.

Although StubHub is not the actual ticket seller, as the broker takes on the full responsibility for ensuring that tickets purchased on their site are legitimate, which is proof that StubHub is a reputable site with over 19 years in the ticket resale market.

Also, some sports fans and concert-goers want Last Minute Ticket Deals where you can pick up your tickets at a StubHub LMS Center.

An interesting fact, StubHub was sold by eBay recently and acquired by Viagogo.

A lot of people immediately seek the help of StubHub reviews to check if this online marketing website is reliable or not.

Our StubHub reviews and customer feedback below will eventually guide customers in determining if this online platform will be the best way for them to get tickets.

stubhub customer review la galaxy fans game

2. What's Good about StubHub?

What separates StubHub.com from the other websites is their popularity as the largest ticket exchange in the United States going into 2020.

Stubhub offers front row tickets and VIP packages to meet and greet your favorite artist, but you will most likely pay a premium price.

We’ve seen tickets prices marked up 1,000%, so a concert ticket that original cost $100 from the venue or TicketMaster could be sold for $1,000.

On average though, ticket prices are marked up about 100-150% from the original face value on StubHub.

A lot of people today are now looking for a reliable website where they can purchase tickets for whatever event it be.

Many StubHub reviews show that the primary reason why customers like StubHub is the wide array of ticket choices.

This website offers fans the ability to grab seats of their favorite games.

StubHub offers reliable tickets not just for major sports events in your area but also for an upcoming concert and other live entertainment happenings.

The sports events tickets that are being sold on the site are also inclusive, and it even includes all of the major leagues in the country.

Some positives customers liked about StubHub

  • Premium Tickets (court-side seats, vip packages, etc.)
  • Mobile Delivery (available w/ most events)
  • Mobile Entry (scan phone upon entering the event)
  • Fan Protect 100% Promise
    • authentic and valid tickets
    • arrive before the event
stubhub-partners-mlb-giants-76ers-alabama-yankees-staples-center

StubHub.com has made partnerships with different professional teams including all of those in the MLB, MLS, and CFL.

Another great feature of StubHub.com is its flexibility when it comes to how customers will be able to receive their tickets.

Customers can also have the tickets ready at the stadium where the event will be held, or they can choose to print their tickets themselves at home.

3. Any Cons (fees, shipping etc.) about StubHub?

As expected, not all StubHub reviews are positive.

First off, ticket buyers will pay an extra 10% service fee on average, but we’ve actually seen fees up to 44% of the subtotal ticket price as shown below:

stubhub reviews 2020 legit nba tickets service fees shipping

Sellers are charged a 15% fee.

There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand.

We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Upon arrival, they found out that the show was sold out and their tickets were invalid which led them to the notion that this website is a scam.

But then again, these cases happen rarely and we’ve seen happen with just about every other ticket exchange.

Some customers can be turned off by these:

  • Fluctuating ticket prices
  • Service fees (up to 44% extra)
  • Shipping fees vary

These complaints can be read in many StubHub reviews in 2020 among the web.

stubhub floor seats revview 2020 fans blazers

4. Review Summary: Is StubHub Reliable and Safe Site?

After going through many StubHub reviews, the final verdict is actually on the positive note

If you want convenience and ability to choose from different events, then you can benefit if you use StubHub.com.

There is even phone support if you have any questions and you want to talk to a real StubHub representative.

Recently discovered that eBay is selling StubHub in a $4 billion deal, joining forces with the global ticket site Viagogo in 2020.

 

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Q Is StubHub Reliable?

You may be wondering “Is StubHub a reliable site?” and rightly so. With so many untrustworthy ticket sellers online, it’s definitely best to do a little homework before you make your purchase.

Fortunately, StubHub has an exclusive FanProtect Guarantee in place to ensure that you will have the tickets in your hands in plenty of time for the event.



This guarantee also works to protect those who are selling their tickets on the site, by allowing them to set whatever price they want for their seats and never charging a fee just for creating a listing.

Q Is StubHub a Legit Site for Tickets?

It’s only natural to ask yourself ‘Is Stubhub legitimate?’ before you commit to buying tickets from the site. The fact of the matter is that this company has been around for the over 15 years and they have developed a solid reputation for sending out the tickets.

Stubhub also provides a legitimate marketplace for people who want to sell their tickets online, without having to worry about how to process a payment or get the tickets to the buyer, since the company does all of the work for you.

Although StubHub is not the actual ticket seller, as the broker they take on the full responsibility for ensuring that tickets purchased on their site are totally legitimate, which is proof that StubHub is a reputable site.

The site even has a guarantee that if the tickets you buy are fake, you can call their support line from the venue and they will do everything in their power to find you comparable seats right then and there. If they can’t, they’ll refund all of your money, including the cost of the tickets, service fees and shipping and handling charges.

Q Is StubHub Safe to Buy Tickets From?

If you’re worried about the security of your personal information or about your credit card number being compromised, you can rest assured that when you buy or sell tickets on Stubhub, every possible measure is taken to guarantee your privacy and to safeguard your financial details.

The company actually has a Trust & Safety Group that works exclusively on making sure that StubHub is a safe site for everyone who uses it, so there’s never any reason for you to have to worry about these types of risks.

Q Is StubHub a Trustworthy or Trusted Site?

StubHub is a trustworthy site for locating hard-to-find tickets to events that are listed as sold out everywhere else. The company makes it exceptionally easy to search through available seats and to determine which tickets constitute the best deals.

Since they also back up every sale with their FanProtect Guarantee, it’s a lot easier to shop or sell on the StubHub site with confidence that you won’t be taken advantage of by a con artist who’s just out to take your money or your tickets.

Q Is StubHub a Scam?

Thanks to their lower fees, which seems to be lower than the average ticket site, and the promise of being able to pick your seats, a lot of people want to know, “Is StubHub a scam?”

It may be tough to believe, but the truth is that StubHub is a real company that is in good standing with both ticket buyers and sellers. The website really can provide tickets to events that are sold-out, due to the fact that they have such a strong relationship with a number of venues, ticket agents and individual ticket sellers around the country.

Q What is StubHub's Guarantee?

The Stubhub Guarantee covers anyone who does business on the site, whether they are a buyer or a seller. Stubhub guarantees buyers that they will receive valid tickets before the date of the event and that if the event is canceled, their money will be refunded promptly.

Meanwhile, sellers on Stubhub are guaranteed that they have the right to change their asking price on tickets which haven’t yet sold and that they will receive the money from their sale, even if the tickets weren’t received by the buyer, as long as it was through no fault of their own.

Q How's StubHub Customer Service?

Stubhub customer service is among the best in the business and has been recognized for going above and beyond in their efforts toward ultimate customer satisfaction.

If anything goes wrong with your order or if you simply have questions about anything on their site, you can contact Stubhub customer service and they will give you answers or assistance in resolving the issue at hand as quickly as possible.

Their chat representatives are available online 24 hours a day, 7 days a week too, so you’re never left hanging simply because it isn’t normal business hours.

Q Does StubHub Have Any Service Charges?

Any Stubhub service charge is presented before you sign on to sell your tickets or make your purchase.

The company has a strict “no hidden fees” policy and they strive to make sure that buyers and sellers are fully aware of any charges ahead of time. When you shop on Stubhub, you can count on the price you see when you search for tickets always being the price that you pay in the end.

Sellers will be happy to discover that there is no Stubhub service charge for listing tickets, so you’ll only be charged if your tickets are sold.

13 Reviews for StubHub Reviews 2020

gkarine4534

1 Reviews

They let seller break law and don't protect buyers

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1/ 5

I purchased ticket from canada to a canadian show,therefore they have to follow canadian law. They even got to supreme court here and proven guilty and have to protect client which they don’t. Article 236.1 of consumer protection law. Which stipulate that it is illegal to resell ticket at a higher price without the producer agreement, which they don’t. They do not protect the buyers they keep insisting that nothing illegal was done and let the seller continue and do not accommodate the buyer.

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shopperbinbox64

1 Reviews

Stubhub and associates stole my money

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1.25/ 5

Stubhub completely failed to provide quality service! They sided with the seller who took my money yet never provided my tickets. Stubhub stated they “saw” the seller provided the tickets but when I provided a snapshot of my empty tickets screen, they didn’t “see” that fact. They see things in their favor, not their customers. At the event, I provided Stubhubs multiple emails to prove I did make the purchase, showed the payment confirmation snapshot I took, and the event staff themselves stated Stubhub shouldn’t be used. I suppose they see Stubhubs duped customers often! I can’t believe they are even allowed to operate. Stay Away!

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BRETTANYGONZALEZ46

1 Reviews

FILE A CLAIM, SHUT DOWN THIS SITE. THEY WILL PAY

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1/ 5

Not sure why you cannot rate it a 0 stars, but if i could i would. this is a scam and they are thief’s this is ridiculous. i bought my tickets a month in advance for a soccer game in MEXICO CITY . Aside from having to pay for plane tickets and transportation in a different country, these scammers called us 2 hours in “advance” to the location to pick up the tickets. I put advance in quotations because if you have ever been to a soccer game in your life specially in a country where that’s the #1 sport you KNOW that it is safer to go to a game at least 4 hours in advance with the knowledge of it taking forever to get into the stadiums. I complained saying there is no possible way I have to travel an hour to get the tickets then an hour back to the game plus the time to get into the game would be simply impossible without missing the first half of the game, its ridiculous. AFTER THE FACT that they failed to notify me in “advance” to get the tickets they refused the so called “fan protect guarantee” which is I quote ” guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor.” SMALL CLAIMS COURT, I will be launching a site where you are able to send these cases and we will BEAT every single one of them ! until we all have our money back and this company goes down the shit hole , and bankrupt. When I called they hung up on me? what customer support does that. this is a complete fucking scam DO NOT BUY FROM THEM EVER AND IF YOU CAN WASTE THEIR TIME LIKE THEY WASTED OURS AND FILE A REPORT . THEY ARE DOING ILLEGAL ACTIVITES AND YOU ARE ELEGABLE FOR A REFUND PLUS YOUR WHOLE TRIP MONEY BACK! DO IT. im not joking they cannot do this , im not sure why they haven’t even been shut down yet, its because no one is doing anything about it , I am contacting every big social media influencer I know and I will make sure these people are jailed for fraud. mock my words , they will be on the news.

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allenfurs0923419

1 Reviews

Our experience was actually good

5/ 5

Our experience was actually good. I ordered tickets to see the Blazers in Portland. The tickets arrived within 4 days of ordering.

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dvmt6024

1 Reviews

Do not buy if venue is at Scotia Bank Arena in Toronto, Canada

2/ 5

I bought 3 tickets online from Stubhub to watch an NBA game between the Toronto Raptors and Orlando Magic at Scotia Bank Arena, Toronto, Canada last Nov 20, 2019. Sad to say the tickets were not honored at the gate. Security told me that Scotia Bank Arena is not accepting tickets purchased from Stubhub. We can only be let in if Stubhub will request Ticketmaster to send me the original tickets. I was then told by a Stubhub staff over the phone to wait 5 to 10 minutes for my tickets to arrive by email. Nothing received. After 20 minutes I gave up as the game had long started. I just asked for a refund. Stubhub did not refund me until after 2 weeks. They said they need to investigate first. Why would I not get a refund right away? Regardless of the outcome of their investigation, the fact that the tickets were not accepted, I should be refunded without delay and with no conditions. When they finally refunded me, it was short of CA$12.28. That is due to fluctuating dollar conversion rate. I have to ask help from the credit card company to force Stubhub to refund the balance. But how about my 3 train round trip tickets that cost me CA$37? That goes down the drain! My advice, do not buy tickets from Stubhub if the show is at Scotia Bank Arena. You will be wasting your time and possibly your money.

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Kristian

1 Reviews

I did not like the service fee, which is hidden

3/ 5

This was our first time buying tickets from StubHub, and buying from the UK was expensive with the shipping fee. I did not like the service fee, which is hidden, but it did seem comparable to others we compared.

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hellomoto37053

1 Reviews

Confusing and not taking 40% of my "sale price" on non-sale

2/ 5

This was my first time trying to sell tickets and I only was selling my Grey Cup tickets (which are physical tickets on lanyards and that is the only way to get into the game) because my son is sick. I received an email saying they sold. I logged back into Stub Hub and there are no “pending sales” no “listings” NOTHING so I figured it was a mistake. Two days before the game I see there is supposed to be money going to my PayPal in 5 days but still not “sales” showing in stub hub so I chatted with them and the “put”the info back into my account showing a sale but told me that because the event is in 2 days they are taking 40% of my ticket price sale (about $250 Canadia) is this even LEGAL????

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steven74

1 Reviews

Tis is the most amoral company I have ever encountered!

1/ 5

Bought tickets to a game I believed was a night Sox game. Turned out it was to a day game well over two hours in to the game, Called the company, they said to bad, can’t help you. This company is a real disreputable entity. Beware!

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shaffer42

1 Reviews

StubHUb Refused to Admit is Obvious Mistake Selling My Tickets Twice – and then Charged Me

1/ 5

StubHub does not admit or pay for its mistakes or system failures. It blames its customers and forces them to pay for its mistakes. I offered tickets to Lion King in NY, because I could not make the date. StubHub sold my tickets twice and demanded that I pay for its mistake. Stub Hub first claimed I intended to sell the tickets twice. It then backed off. It next claims it sent me an email telling me to cancel my offer and submit a new offer changing the price and delivery terms. It back down again. The email suggested that I modify the existing offer. to keep it alive. It next claimed that when I changed the sale terms, its website showed me that I was offering to sell my tickets twice. It did not. Stub Hub finally took the position that it had no responsibility for what happened because I still owned the tickets. StubHub rejected the fact that it had taken possession of my PDF tickets and controlled them. Lastly, StubHub told me that it already had charged my credit card (supposedly given to it for its security) to bill me for its cost in providing tickets to its second buyer – without showing me its cost. I am instructing my credit card company not to pay and will be taking this to court.

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llfkv180

1 Reviews

EXTREMELY BAD CUSTOMER SERVICE

1/ 5

My self and a few guys were choosing a parking venue for the bears game September 30th we were all around the computer we picked a spot clicked on it and the pass came back a totally different parking venue I will never use this again nor will anyone that I know TOTAL SHIT COMPANY

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fckstubhub32

1 Reviews

WORLD WIDE SCAM AND FRAUD = STUB HUB

5/ 5

I WOUULD LIKE TO WARN ALL THE PEOPLE OF STUB HUB FRAUD!!!!!!!!!! StubHub is a fraud! Few days ago I was …….up by this company. I paid for few tickets but while trying to enter the stadium I was told that tickets are invalid. I lost nearly 2000 EUR………. No call back from Stub Hub – Stub Hub is a world wide FRAUD No reaction from Stub Hub – Stub Hub is a SCAM they do not give a ….. they …..their clients!!!!!!!!!! they earn that way on naive clients STUBHUB IS A GLOBAL FRAUD THAT SHOULD BE REPORTED TO PUBLIC PROSECUTOR

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Darrel

1 Reviews

We are now waiting to receive our tickets

3/ 5

The ticket ordering process was okay. I did not like how you had to register and create an account before seeing the total price on our tickets. We are now waiting to receive our tickets in the mail, and I hope they arrived on time.

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Dorota

1 Reviews

Called the day after and was informed that my ordered was cancelled

1/ 5

Ordered tickets for a concert for my hubby 30th bday. Planned a road trip and booked hotels mainly concentrating on the concert. I did not received my tickets…. Called the day after and was informed that my ordered was cancelled. Stubhub did not call me or emailed me about any issues. Terrible service!!! Do yourself a favor- do not order through StubHub!!!!!

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Additional Details

  • Safe & Secure Checkout:Yes
  • International Shipping:Yes
  • Ticket Market:Secondary (resale)
  • Buyer Guarantee:100% Guaranteed
  • Service Fees For Buyers: 11-15% Fee
  • Track Shipping:Yes
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  • Ticket Insurance (option at checkout):Yes
  • Free Shipping:No
  • Return Options:None (only if event is canceled)
  • Mobile App: Yes
  • Can I cancel my order?:No
  • PayPal (option for paying):No
  • Bid on Tickets:No
  • Can I Sell My Tickets?: Yes
  • Corporate Ticket Program: Yes
  • Rewards Program:No