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Dear Brian, Thank you for contacting us regarding your order for Chris Stapleton on 16 October 2020. Further to our conversation, I am just following up with you by email regarding the points discussed during our phone call. We are sorry we couldn’t help any further in this case. As just discussed, Our guarantee clearly states that we will refund customers in the event of a cancellation. If an event is cancelled, we will be refunding all effected buyers for the amount they have paid for their orders and will inform customers via email. If an event has been postponed, we will contact buyers and sellers with more information about the next steps. All events are considered valid unless there has been an official announcement stating the event has been cancelled. viagogo has not yet received any information about Chris Stapleton, 16 October 2020 being changed or cancelled. If we do, then we will contact buyers with information on how to proceed to receive a refund for their tickets. We appreciate your feedback as we are always looking for ways to improve our services. Should you wish to contact us at a later date, please click on the Contact us link below the body of this email. Kind regards, Fei
