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I, like all of you, was dooped by this company. Tickets for Tenacious D at the State Theatre went on sale March 6th, 2020. Tickets-Center.com had a part in purchasing all of these tickets and reselling them at a higher price. They claim this was done by a 3rd party and they are just the middle man. I doubt that very much. Unfortunately there was a law passed this year that basically legalized the scalping of tickets, so long as you purchase 8 or more at a time. Afraid of missing out on a show I've waited 15 plus years to see, I reluctantly purchased 2 tickets for 650 dollars. Then COVID-19 hit. I've been expecting the cancellation notice for months and I received it last week. I immediately received a notification email from Tickets-Center.com stating that due to COVID-19, they could not issue refunds (original policy states refund upon cancellation) and instead offer 110% vouchers for future tickets and merchandise that expires in 18 months. This was unacceptable. My wife is immunocompromised and we couldn't attend another show now if we wanted to because her life may depend on it. This makes my voucher useless like many others. After calling Tickets-Center.com only to get stuck in an automated loop, I contacted the company via online chat. I texted with a customer service representative named Gloria who assured me that nothing can be done. When I asked to speak with management, I was informed that managers do not interact with the customers and are only there as a supervisor. Laughable I know. After reading more about others that are in the same situation thanks to Tickets-Center.com, I was determined to, atleast, notify someone of this injustice. I first contacted the Better Businesse Bureau and made a full report including my order number, date of purchase and amount paid. I then took it a step further and wrote the Attorney General of Delaware, the State Tickets-Center.com is located. I simply emailed her a full description of my experience including screenshots of my correspondence with Tickets-Center.com, the withdrawal amount from my bank account and the original refund policy. This was done last week Thursday and as of 9:56 pm, the following Tuesday, I received an email notification from Tickets-Center.com of a full refund issued to me. The money was deposited the very next morning. I don't know exactly which action prompted my refund. I never expected a refund, I only wanted to stop this from happening to more people. I honestly was so ashamed of spending that much in the first place knowing I was clearly being hustled. I was convinced that pursuing the refund was a lost cause. I hope this review helps you all because what this company has done is inexcusable. The point is DON'T GIVE UP, GET YOUR MONEY BACK! I did...somehow.
