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I bought tickets to a 09/28/19 Eagles concert through Viagogo and then tried to sell them fearing that I would be ripped off based on multitudes of poor reviews. Later, I was informed by Viagogo that I had successfully sold my tickets to a buyer and as soon as the tickets were released I should transfer them to the buyer. Later, I began receiving email from Viagogo stating that I must transfer the tickets to my buyer within 72 hours, or I would forfeit the sell and lose my $1500+. I communicated to Viagogo by email and by phone explaining that I would not be able to transfer the tickets within 72 hours because they had not been released by my seller. I was told not to worry as this was just a computer generated message sent to all customers. I was verbally informed that the company would see to it that my seller would get the tickets and that I should disregard further emails from the company. On 09/26/19, I received an email from the company advising me that the tickets were available and I should send them to the buyer. This was 2 days prior to the concert and I did exactly what i was told, I disregarded the message, assuming it also was computer generated and that the company would do what they had told me verbally, and take care of the transaction. Subsequently, I was informed by the company representative that Vigogo's team had decided not to reimburse me. Being a citizen of the United States, there was no reasonable way to contest this legally and therefore I incurred a loss of more than $1500. Fortunately, I had purchased tickets to the concert from another distributor because I suspected I would have never received the tickets I purchased through Viagogo. My advice is to either buy directly from the vendor or through a more dependable ticket distributor, but AVOID Viagogo at all costs because based on my experience, there may be a huge cost to you.
