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I bought six tickets to a college football game a month in advance. As game day approached, the electronic tickets were not showing up. It turns out that Stubhub allows ticket sellers to wait until game day to turn in their tickets. Our ticket seller never turned in our tickets, so we were left holding the bag, with no tickets to the game, and no time to recover. This policy is clearly 100% in favor of the ticket seller, and puts the ticket buyer in a precarious position. Allowing ticket sellers to wait until the day of the event leaves no fallback position for the ticket buyer. And if you buy alternate tickets, and then the seller comes through on event day, you are left with two sets of tickets and no time to try to recover your money. With such anti-buyer policies, I don't know how Stubhub can operate as a business. Also, the now famous lack of customer service was very clear. I called their contact center multiple times, sitting on hold for over three hours on two occasions before giving up. When I finally reached a human being, I was told of this policy, and that there was nothing that could be done. When I asked to speak to a supervisor, I was told that the contact center had no supervisors. There are lots of other ticket resellers out there. Take your money elsewhere. Avoid Stubhub like the plague.
