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Amazon Ticket sales. Also called Amazon Local. Dreadful. Had a technical issue which they completely deny. 2 charges for a single pair of tickets. Refused refund despite calling with 5 mins of receiving email confirmation. Admitted it was odd as same seats all located to both purchases. Call centres in India with hopeless English. UK office again refused refund and referred to them being Amazon branded "ticket touts". Wrong as under distance selling rules automatic right to refund. Furthermore went to HSBC to cancel second payment, and the same had happened to a member of staff there and he said was not the only customer who'd had issues with Amazon payments in the last week. Really sorry but avoid Amazon, particularly the concert ticket sales part. Generally I find HMV cheaper, better and nicer to deal with when buying records.
