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My wife and I selected a PrimeSport package for the 2021 Rose Parade and Rose Bowl Game back in February 2020. We went though a local travel company after researching the trip we wanted. We paid a 15% deposit toward the total costs with the remaining amount due by October 15, 2020. We were looking forward to this specific trip as it was high on our bucket list. Unfortunately, Covid-19 affected the US in ways unimagined at the time of our booking the tours. We purchased insurance, as well, to cover reimbursement, should we not be able to go on the trip due to many possible reasons listed in the policy. In late July/early August, the Rose Parade was cancelled. PrimeSport’s website specifically stated that if the event were cancelled, refunds would be given. I personally called PrimeSport and was told that if we cancelled we would not get our deposit back. I reiterated that the event is cancelled and their website states refunds in that case. I was told that since the Rose Bowl Game was not cancelled and it was part of our package the refund policy does not apply. I told them that our main reason was the Rose Parade and added the Rose Bowl Game as a last resort as we would be there in Pasadena. They refused to give a refund. I contacted the travel company in September, they called PrimeSport and were told the same thing about the refund. They asked that the travel company wait until October to see if the Rose Bowl Game would not be played. In that case they would refund the deposit. I asked the travel company to call PrimeSport in October and travel agent was told a refund would be issued 30 days from that date. I know from experience in the business world it does not take 30 days to refund back to a credit card. Here are the issues, they have had my deposit since February, reaping the benefit of interest if invested, failed to live up to their own policy for cancelled events, and handing out BS every time I or the travel company called. I will never book another event with Prime Sport and would not recommend Prime Sport to anyone due to their business practices. Save yourself the hassle and book elsewhere. BTW, our refund was issued 30 days later, as stated.
