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I bought 2 tickets for over $3000 to a final tour event with their "Fanprotect" guarantee. We are not event goers. Event was cancelled. They refuse to refund cash, they will only issue a coupon that expires end of 2021. They changed their refund policy AFTER I bought the tickets and made it retroactive to any event that was cancelled. They are basically extorting me and forcing me to apply my money to a future event. So if I don't want to attend an event in the future, I just lose my money. How is this legal? There are a few states that have laws to protect consumers from this type of abuse (14 I think) but the rest of us are just out of luck. Do not use this company. Obviously they feel they can change their policies at any time they want to line their coffers. I tried getting resolution on their community page (you can't get through on the phone) and just kept getting told "This is our policy." If you disagree in any way on their community page they just delete your comments and eventually ban you from the site. There is a class action lawsuit that I hope gets justice for all of us affected. DO NOT USE THIS COMPANY!
