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First, let's be clear, I DID NOT PURCHASE through this site. I was the victim of identity theft through my lost credit card... CreditOne Bank was the Credit Card company, and they allowed a charge of over $1K to be charged to my card with Wrong info listed, fake email addy, wrong phone number, etc. After 7 1/2 months of fighting with CreditOne, I finally found the customer service line for Ticket Exchange by TicketMaster, and AMAZINGLY, they picked up, transferred me immediately to their Fraud division, who promptly apologized that this had happened and processed the credit.... The amount of Stress and Anxiety that I have been dealing with because of CreditOne's LACK of customer service is HUGE!! First, they claimed that this charge was NOT FRAUD because they received a receipt from Ticket Exchange By TicketMaster with my name on it... Case Closed. My Recourse? They said to "appeal" the decision, I would need to go to the Police file a report, then they reopen their "investigation". ? After numerous follow ups with their Fraud Division (WHO DO NOT PICK UP PHONES!!) and multiple "Managers", I was told several times that a reversal in decision had come, and a credit would appear within 7-10 business days.... This story is SOOOOO long, I'm going to stop here. Let me end by saying once again, THANK YOU and KUDOS to Ticket Exchange By TicketMaster Customer Service and Fraud Teams for IMMEDIATELY righting a wrong that My Credit Card company wasn't willing to.
