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I purchased two tickets to see Six The Musical at the Orpheum Theatre in Omaha, NE for the evening of January 7th. When my daughter and I arrived with our mobile tickets, we were told that they had already been scanned and that someone was already in our seats. We were told to go to the ticket office. After standing in line for a few minutes, we got the same information. Obviously, the seller had sold the tickets to us via StubHub and at least one other buyer as well either through StubHub or another ticket reseller. We were devastated that we had driven all the way downtown, were all dressed up, paid for parking and would be unable to see the musical. I immediately contacted StubHub customer service and were told they take these complaints seriously and they would start a refund. Now I am getting emails from StubHub saying the seller had validated the tickets and they need proof from us that we were turned away. I called the theatre who could only provide me with the name of the person I spoke to that night at the ticket office. The theatre employee me told me that from their experience that I would continue to get the run around from StubHub, that they never call the theatre to check this out and their recommendation was to dispute the charge with my bank. Please do not offer for me to contact your customer service because I have already gone that route with no success.
