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I purchased theater tickets on 03/02/20 for the amount of $412.56, Order #33053651. The event was supposed to be 06/06/20 but was cancelled due to the pandemic. Their website states: "For all customers who have purchased tickets for events that have been cancelled due to the COVID-19 pandemic, we will provide full compensation to you. We will be sending emails to our canceled-event customers with specifi c information. Given the number of events being cancelled, please allow suffi cient time to receive this information." Their customer service emails are saying because we requested refund after 7 days of purchase that we are not eligible for refund. However, due to the pandemic there was no way of knowing this event would be cancelled. They are also claiming that they sent a correspondence with 120% credit for this on 05/30/20, but we never received this. There was also no way to access this information from their web portal. And they are sayin the credit expired on 11/30/21. We also have never been able to speak with a human over the phone, because their customer service number does not enable us to.
