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I purchased tickets for the Billie Eilish concert March 14 in Chicago, IL. The venue now requires everyone to be vaccinated and not everyone is. When I purchased the tickets this was not a requirement. I wanted a full refund. Pretty sad that Ticketmaster is offering a refund for the tickets because of this change and Vividseats refuse to help out. These tickets cost me over $1,500. I tried to contact them via phone and you never get a person! It is all automated with no option of speaking to a person! Very annoying! I tried chatting online and had to try 4 times before someone actually came on because my order number was not coming up even though I entered the same number 4 times. The customer service rep was very rude and did not care about anything, not even helping out. All in all, I am not able to get a refund unless the concert is cancelled. Horrible company, do not purchase tickets through them. Not sure how they are even still in business.
