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This is not ticket master or any venue. They are total rip off artists. NO ONE should buy from them. These people charged my 70 year old recently widowed Mom triple price for concert tickets, changed the date, offered no refund or exchange. Mom wanted to surprise our family during our visit with tickets to James Taylor, a family favorite. She thought she was buying from Tanglewood, but she reached a third party site. She paid $109 each for 4 lawn seats marked $29 along with a $116 service fee. That’s ok if the concert happens or there is adequate customer service. The date moved from the July 4th holiday to a random Tuesday (8/31) evening during the school year. My wife, daughter and I live in Miami and cannot travel to Massachusetts at that time. Box office ticket sales offered no customer service for the $116 service fee. In fact, they told my mother to sell the seats on stubhub, but she feels terrible selling $29 seats for $109 so she mailed them to me. The company refuses to speak with me or listen to my mother’s story. They simply hang up the phone. SAVE YOURSELF THE HASSLE. Buy tickets ANYWHERE else.
