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I made purchase 2 Cinemark tickets on ticket monster and this is what I experience from that time which is very terrible. 1. Trying to use tickets on Cinemark but they said I cannot use it because they said that movie is new released one and that ticket has limitations. So that time I purchased tickets from my credit card again. 2. This Saturday, I try to use it on not new release movie but they said that first ticket is already used (I never used!) so I can only use second one. I asked them how can I fix this issue and they said they don’t have any idea where I get that weird tickets but contact merchandise I purchase ask them to handle. I was with my family and they treated me as I make a benefit with lying. 3. I tracked my email and found that I purchase from Ticket monster so I email them and they asked me to call their customer service. Waited more than 30 minutes and they said this was final sale so no refund. Plus I should contact Cinemax to fix this issue. I explained Cinemark said they don’t have any idea where this ticket from and asked to email them because they have order number from their system. He said it is not his responsibility and yelled me no final sale and call to Cinemark. Of course Cinemark saying they cannot handle this issue because it is sales by Ticket Monster. They are doing very dishonest business against customer and you don't get nothing what you paid for. Don't waste your time and money.
