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I purchased tickets for a play online, and called the number listed upon receiving the purchase confirmation email. I was told my tickets would be at Will Call at the time of the event. They were not. Upon calling from the event, which started at 3pm, they were delivered to my inbox at 2:58, but the tickets were only valid if printed. Obviously as I’m standing in line at a theater with 1 minute to spare a printer is not available. I requested a refund because of the unreasonable circumstances. They refused, but put me on hold for another 15 minutes. Performance was already underway and my tickets were unusable. I was finally transferred to a supervisor who said he would look into it and then promptly hung up on me. When I went to the box office to see if anything could be done, they said they had problems with this seller often and that no one should buy from them. I completely agree.
