Bought tickets to Jim Gaffigan, they never transferred tickets to AXS, who was the official ticket vendor for the event. Non existent customer service too. They are a scam and will steal your money. Do not use!

I have tried contacting the company non stop for the last two days trying to get an answer of why my tickets aren’t accessible to be claimed. Generic response through email or being on hold for hours with nobody answering my questions. Yes I received the email (even had the email resent) of the transfered tickets but that is null and void if I can’t claim the tickets. Error An error occurred while processing your request. Our technical staff has been notified and will work quickly to resolve this problem. Please try again shortly. That is the response I got every single time I tried to claim my tickets. I also have screenshots and documents to prove that. I cleared the cache, tried on multiple mobile and home devices and got nothing. I’ve never had any issues like this with tickets in my entire life. Ticketmaster sends you tickets and you have them. Plain and simple. Order Total: $1,458.15 I am expecting my full refund back ASAP. I own a concrete business that keeps a hefty retainer with our attorneys. If my $1458.15 isn’t returned ASAP I will be seeking the amount fully paid to you, $1,277.31 for the hotel stay for the event, and pain and suffering for whatever my legal council deems acceptable. I am not accepting a generic response when I tried numerous times and got zero response. I am expecting my money back or I will fight this to the very end. This was my wife’s mothers day gift and we will not just simply donate $1,458.15 to your company

Please do NOT buy tickets from these people. They stole (and yes it was stealing) $364 from me. I ordered the tickets, paid for them, and never received them. I spent countless amount of time trying to reach customer service and never received any type of response. They are scammers

They are reselling purchase tickets! They are a scam! Do NOT do business with them! We bought two sets of tickets for my daughters 10th birthday for Hamilton at the Orpheum theater. Because the seats were not all together, we planned to have one adult with each child. When checking in for the show, the seats were already taken /. scanned in- meaning that someone had also purchased two of our seats, and entered the show before us! One set of seats was around $550, and the other around $250. I don’t know why, but because they were in the same row we went with it. But when we were not able to get into the venue with two of the tickets, none of us went because we could not separate our group. We emailed big stub and received an immediate positive response. But then nothing after, even though we have tried to contact them repeatedly via phone and email. We are out around $800 dollars!! Didnt see the show, lots over $800, messed up my daughters 10th birthday, Lots of travel and logistic BS

I purchased tickets thru Stub Hub for James Taylor &;; Jackson Browne at the DTE Energy Music Theatre on Sunday, Aug 01 2021 in Clarkston, Michigan. I never received the email with a PIN that was needed to get access to their website to get the tickets to show at the venue for entry. I called their 800 number twice and spent over 1.5 hours on hold each time. I never got a call back from them- despite being told they would call back. I have since emailed asking that they refund my $300, since I and my three companions were refused entry to the show due to the lack of any kind of ticket. These were GA lawn seats. Their ticketing process is the pits. Their customer service and 800 number are even worse. I will NEVER use Big Stub ticketing again!! I wish I could give them 0 stars

Never purchase tickets through this scam company. I purchased a front row table to see Sebastian Maniscalco in San Diego. They were expensive. The tickets sent to me were not at a table and were well in the back of the venue. Day 1, Bigstub said it was an error and promised to send the correct tickets. Days 2-4 nothing and no way to reach them (always busy). Day 5, they called and said they did not have the table they promised and offered a discount for the bad seats. This is a complete scam. Do not use this ticket broker. Lesson learned.

I purchased (way over price) for watershed 2020, this was rescheduled to july 30 2021. I finally as of 7/16/2021 got email saying with proof of purchase and that my tickets will be shippped via standard mail on 7/26/2021 and be delivered 7/30! really? the event is 7/30/2021 and it’s a few hours away I’ve sent 3 emails and have called numerous times. the phone is never answered just puts you on hold endlessly. The emails they send just standard “higher than usual etc etc. someone will get back to you in next 48/72 hours well apparently not.

I purchased tickets to see Hamilton in SLC, Utah this summer. The show was “postponed indefinitely”, and BigStub WILL NOT issue a refund. I would be VERY careful purchasing from this site!

Sold me tickets to an event. The section the tickets were in was closed and not allowed for seating.

Paid premium price for show tickets. Show cancelled in May and as of late September zero refund. Unable to reach them by phone at all but have sent multiple emails. They just keep assuring me a refund is coming. They make plenty of profit and can more than afford to send everyone a timely refund. Do not use this service.

I had tickets to Charlie Daniels on May 1 in DC that was obviously cancelled. I received an email saying if I wanted a refund I would have to send back the tickets. I never got the tickets. When I called to get refund I was told that it was too late for refund and could only have voucher. So much for customer service. Will never buy from them again and anticipate that using this voucher will be every bit as unsatisfactory as the “refund” process.

I am normally careful online, shopping at brands I trust, like big store names or amazon. I really wanted to see a play that has been sold out, and thought okay, I will pay the big money. I paid big stub.com nearly $600.00 (!) for two tickets in the fifth row. I thought it was a lot to pay, but knew we would have great seats. The website would not tell the exact seats, saying it was a privacy concern. BS. Immediately upon buying the tickets, they sent out the tickets, so they could have done that from the beginning. I opened the email to discover the seats were all the way at the extreme edge of the theater and they had a big red stamp saying “obstructed view.” I immediately called and they said that is the way they work, and they NEVER refund money for tickets. I asked them if I could upgrade and pay more, but get guaranteed decent seats, and the guy just repeated, “sir, we don’t EVER refund or exchange.” So, I was scammed and for a lot of money.

I purchased tickets and did not get them.called 4 times over 13 days nitemare finaly the show was next day no tickets and would not give me refund..scam if i ever seen one

SCAM. Never received the tickets I ordered for a concert I was supposed to attend last night. Called their firm, according to the auto program my order # did not exist. Spoke to a Greg in Customer Support who promised I would receive them between 3-5 yesterday afternoon. Never received them. Am filing a complaint with the Better Business Bureau and will also be filing with Small Claims Court. DO NOT BUY FROM THIS FIRM!

This site is misleading and fraudulent This site is misleading and fraudulent. I purchased Janet Jackson tickets from them that did not work at the venue. I missed most of the concert and had to buy another ticket. I confirmed with them several times leading up to event as I was concerned there would be an issue with this tickets. They assured me it would be ok despite the fact that it had a different name on the ticket. They also ignored me from customer service as well. I would not recommend nor ever use them again.

I bought tickets from Bigstub and the entire experience was a complete nightmare. The event was on Sunday and they do not offer customer service on a Sunday. We were unable to enter the event with the tickets we purchased, after driving 3 hours to get there. The next day I called to complain and the customer service representative was extremely rude and aggressive. We wasted $200 and 3 hours and I am incredibly disappointed.

I ordered tickets to a Golden State Warriors game three weeks before the game was to take place. I received the wrong tickets so I contacted BigStub. Then told me to contact some other company. I emailed that company. No response. I called that company and they said the would look into it and get me the correct tickets and get back to me. After a week of waiting I called back and said they would probably give me a 200% refund. I said I did not want a refund. My family was expecting to go to the game and I just wanted tickets. He said he would check into this and get back to me. Again, no contact. Finally, on the day before the event I called BigStub yet again. I was told that they were refunding my money and I would not get the tickets. I said that I just wanted the tickets and was told that I could speak to a supervisor. The person I was speaking to, Liset, said that there were two supervisors and she did not know which one would be taking the call. She transferred me and after about 5 minutes a person picked up who said there was no supervisor and he could not help me.