TicketCity Reviews – Is TicketCity Legit?

Is TicketCity Legit, Reliable & Safe in 2021?

3.9/5 6 Reviews Add Review

TicketCity Review

8 Things to Know Before Buying

Review Updated 9/27/2021

1. Is TicketCity legit?

TicketCity has been a legitimate online ticket resale site started in 1990 with over 20 years in business with an A+ rating from the Better Business Bureau (BBB.org).

With our positive experience, you might see some negative TicketCity reviews online to be aware of, which common complaint is the 24% service fee.

TicketCity.com provides a safe and secure platform to buy premium tickets to over 100,000 events around the country serving over 1 million customers.

is ticketcity legit site

Is TicketCity a Legit Site to Buy From?

TicketCity has been in business for 0ver 20 years, helping over 1 million clients, so TicketCity is a legit and safe ticket exchange today.


As you can see, TicketCity has an A+ rating on BBB.org and has been an accredited business since 1996.

ticketcity reviews bbb rating legit site


 They have been a reliable and safe source for tickets since 1990 and were one of the first tickets companies to sell online.

is ticketcity legitimate site

TicketCity.com has a good reputation for being a legit and reliable source of premium tickets and offers VIP and floor seats to bucket list events like the Masters, Super Bowl, and Kentucky Derby.

It’s a good idea to check recent TicketCity reviews below from customers to know if TicketCity is a legit and reliable ticket source.



2. Can I cancel or change my TicketCity order?

We found common complaints stating “there is no canceling your TicketCity order after it’s been placed.”

ticketcity can I cancel my order

TicketCity, like most ticket resale sites, does not allow any refunds or exchanges after ordering.

The only time you can get a refund is if your event gets canceled and not rescheduled.

One thing to mention in this TicketCity review is to make sure your order is correct because all sales are final with TicketCity.

One way to contact them is to use TicketCity’s Live Chat for help.

live chat support ticketcity help

TicketCity Live Chat Support

You can also, contact TicketCity support team via phone support at 1-800-918-2612.


3. Can I track my TicketCity order?

You can view the status of your ticket order on TicketCity if needed to see any details of what’s going on if you’re worried.

ticketcity how can I track my order

Can I Track My TicketCity Order?


4. How is TicketCity’s shipping and delivery?

TicketCity offers 2 FedEx Priority and Saturday overnight shipping on tickets.

TicketCity can source offline tickets for special requests through their 24 years of relationships in the industry; they are event ticket insiders.

Some tickets offered are e-tickets (electronic transfer), which you can download and use on your phone as entry to the event.

ticketcitiy electronic transfer delivery

TicketCity Electronic Transfer Ticket


5. Any TicketCity discounts?

You can save money by using TicketCity discount codes (up to $100 off) that are available.

review ticketcity discount codes savings

TIcketCity Discount Code and Coupons

It offers guest checkout, instant download tickets, 3D seat view maps, is mobile friendly and accepts all major credit cards and PayPal.

They also offer phone and live chat support seven days a week.

Another positive is TicketCity offers custom VIP event packages for special events.




6. What TicketCity’s service fees?

TicketCity’s service fees can be up to 24%, but given that most resale sites have similar fees, the total price is usually comparable to other ticket sites.

ticketcity fees service charges review order

TicketCity Service Fees

Given that TicketCity provides customers access to the best tickets at the best prices, their service charge seems to be reasonable compared to others.

ticketcity why is there a service charge fees

Why is there a service charge included in my order?


7. TicketCity review summary

Overall, our TicketCity is a good online ticket provider for most sporting events, concerts, and theater shows in the US.

ticketcity customer review good tickets

TicketCity Customer Reviews

TicketCity is a privately held company that’s based out of Austin, Texas.

They offer customer service and support seven days a week, to assist customers in any way, shape or form possible to ensure a pleasant buying experience.


TicketCity.com values its customers and goes above and beyond to make sure that they have access to a huge inventory of tickets to sports games and events.

Every ticket sold by TicketCity.com is guaranteed to be valid and authentic and delivered on time; refunds are provided for canceled events.

TicketCity.com also does its’ best to provide customers with the safest and most secure platform for purchasing tickets today.

TicketCity has done a good job during the Covid it appears to refund all customers.


One thing we noticed with many TicketCity reviews is TicketCity’s good ticket selection and reasonable prices compared to other ticket sites.

ticketcity reviews 2020 secure authenic tickets refund

TicketCity Reviews 2021 Secure Authentic Tickets


8. Any good alternatives?

Compare all our top 3 ticket sites below for the best deal.

1. TickPick

> good for sports, concerts, and broadway shows

Why TickPick?

We have tested TickPick.com and TickPick is legit that has positive feedback overall from other TickPick reviews.

> no hidden fees and easy ordering process compared to other sites

> best price guarantee and up-front pricing (no service fees)

> grades every ticket from sellers based on price and seat quality

> options to pay w/ PayPal or zip (4 interest-free payments)

> ticket search w/360-degree seat view

stubhub vs tickpick reviews savings


2. Ticket Exchange by TicketMaster

> best for sports tickets

Why TicketExchange by TicketMaster?

We have tested Ticket Masters Resale and got overall positive feedback from most Ticket Master reviews.

It’s the official resale site for the NBA, NHL, NFL, and WNBA

> safe and secure ordering process

> 100% authentic tickets that are verified for authenticity by TicketMaster

> tickets delivered within minutes w/ e-ticket email deliveries

is ticketmaster resale tickets legit and safe review


3. Vivid Seats

> good for sports, concerts, and broadway tickets

Why VividSeats?
We have tested VividSeats.com and was good for us, although there are mixed VividSeats reviews., but recently rebranded with better support.

> 100% guarantee with safe ordering

> largest independent secondary ticket marketplace to live events

> the official ticket provider of ESPN

> good prices compared to most ticket sites

> voted best in-house customer support team

> extra event protection add-on at checkout (100% reimbursed if an accident)

viagogo vs vivid seats ticket review sites legit


We did compare TicketCity vs StubHub because some might ask, what’s the real difference, and is StubHub a legit site?

StubHub seems to have a larger selection of tickets to choose from to events in over 50 countries, while TicketCity has events in just the US.

Also, TicketCity service fee is 30% and StubHub’s service fee is the same at about 30%, but can vary from time to time.


Share your TicketCity review below.

Your feedback matters.


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Q Why are the Face Value of our Tickets More, and Any Hidden Fees?

You will probably notice that the price you paid for your tickets through TicketCity is higher than the face value printed on the ticket. This is very common.

In most cases, all ticket prices are sold for higher than face value.

The organization responsible for printing the tickets notes clearly that “ticket prices are subject to change” to allow for such practices.

It’s important to note that TicketCity will assess a service charge at checkout and can be up to an extra 24% of subtotal.

and Texas state sales tax (if applicable) on all tickets sold, however, TicketCity prices still remain very competitive in the sporting event market and continue to be lower than most other sporting event resellers.

Q Is TicketCity a Legit Resale Ticket Site Today?

In a world of fast-paced sporting events, it’s easy to find ticket resellers trying to outdo one another on ticket prices.

The demand for reduced rates on tickets has led to an increase in fake sites and ticket “scammers”.

It’s important to find a legitimate source when you are looking for discounted tickets.

A company like TicketCity, which has been around for over twenty years, is what you need when you are looking for reduced-price tickets to your next sporting event.

The most basic component of a reputable company is whether or not they make good on their promise to you, the consumer.

A company is legit and reputable if it provides the product as advertised to you in the manner in which it was stated.

In this case, TicketCity is most assuredly a legit and reputable company.

Since 1990, they have been selling affordable tickets to sporting events and have amassed a considerable list of returning customers.

That can only happen if a business operates in a legitimate manner.

Reviews on TicketCity continue to be positive.

Q What is TicketCity's Guarantee?

It’s important to note that every confirmed TicketCity order is 100% guaranteed. This means that every time you place a ticket order and receive a confirmation of purchase, TicketCity guarantees that the tickets are valid and authentic and that you will receive an on-time delivery.

TicketCity also includes event cancellation refunds in their guarantee.

And, of course, with every order comes the guarantee of a safe, secure transaction and the benefit of their great customer service (seven days a week!).

The service they provide is backed by a highly competent customer service team made up of sport-loving individuals.

TicketCity continues to thrive as a ticket reseller because of its great customer service and commitment to its customers.

Q Is TicketCity Safe to Buy Tickets From Compared to Other Sites?

TicketCity has been in business for more than twenty years.

So, if you are questioning whether it is safe to buy from them, remember that they are not a “new” business just hitting the scene.

TicketCity has an established reputation and has been a reliable source for tickets for many years.

Since starting their business in 1990, TicketCity has sold tickets to over 500,000 clients.

When you do business with TicketCity, you become one of a long list of satisfied clients, most of whom have been repeat customers for years.

Q Does TicketCity Sell Any Fake Tickets?

When looking for an online reseller of tickets, it is probably most important to find a reseller that is reliable.

TicketCity is a reliable ticket reseller in that they will make good on their promise to you . . . the tickets you purchase through a confirmed order will be delivered to you on time and in a satisfactory manner.

If you have any problems with your order, TicketCity has a 100% guarantee policy that will ensure you are happy with your transaction.

TicketCity is most definitely a “real” company – not a “scam” or “fake” reseller.

This is a legitimate concern for many ticket buyers as you will find lots of great ticket deals listed on the internet today.

The difference between a “fly-by-night” ticket seller and TicketCity, is that TicketCity has been an established business since 1990.

With a huge client base of very satisfied customers, you can rest assured that tickets you purchase on TicketCity will be legitimate and 100% guaranteed through a secure, confirmed order process.

6 Reviews for TicketCity Reviews – Is TicketCity Legit?

Clapton parking ticket FRAUD

Tickeycity sold me a $266 reserved parking spot that didn’t exist. We were instructed to print our “ticket” to present at the venue. What a farce. It was a waste of paper not to mention a collasal waste of my precious fixed income 💰 money. The entire venue was free and general parking.. we weren’t the only people that paid for nothing. How is this ok? ????

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Deborah 1 Reviews
Not the cheapest tickets, but they are good seats

The tickets I ordered for an upcoming baseball game were not the cheapest tickets, but they are good seats and they were not available at the venue or box office, so didn’t have much choice.

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Everett 1 Reviews
I guess I have my ticket at least, since venue had none left

I had to pay way over the value that was on the ticket stub. I didn’t realize that though at first. I wish I would of looked around first. I guess I have my ticket at least, since venue had none left.

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Josefina 1 Reviews
Had no issues with them at the venue, and the concert was a blast!

I had a 5 star experience with my order. TicketCity.com had the perfect 4 seats together. They arrived on time via mail. Had no issues with them at the venue, and the concert was a blast!

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Branden 1 Reviews
The price for premium tickets and service fees were to high

Finding tickets available wasn’t to hard using TicketCity, but finding a good price was. All the good tickets sold out fast through the venue, so we had no choice but to choose the resale market. I give it 3 stars because the price for premium tickets and service fees were to high.

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Jad 1 Reviews
Finding tickets to getting them in the mail went better then I expected

The whole experience of finding tickets to getting them in the mail went better then I expected. Thank you to TicketCity and you guys for the review.

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