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5 Things You Should Know
TicketsMate Review 2020

1. What is TicketsMate and is TicketsMate Legit?

It’s a good idea to check TicketsMate reviews below to know if TicketsMate.com is a legit and reliable ticket source.

A lot of companies today have been trying to establish their business online. Even ticket brokers have been making changes to how the public purchases tickets for different events in many locations around the United States.

TicketsMate is one website that offers to sell many premium tickets for popular events. Customers can look up TicketsMate reviews to figure out if other customers like the service of the company. As a secondary ticket broker, TicketsMate contacts different sources in the country for seats to various events and they post available seats on the website where people can check and purchase the seats that they want.

Although the tickets are not primarily owned, the company assures all of their clients that the tickets that they sell are all authentic and legit. Security has also been assured, and so far, there have been no reports on TicketsMate that spoke about the customer’s information is in jeopardy.

There are a lot of customers who wrote in their TicketsMate reviews that they often mistake TicketsMate with Ticketmaster which is another website selling tickets. Both websites are legit companies although there are a few significant differences between the two. But getting past the confusion in the name, TicketsMate is slowly getting more publicity even if the other company is much more famous.

TicketsMate is a secondary ticket broker which means that the tickets that they sell on the website are already added with a markup value, and customers need to pay a certain percentage of service fees too. TicketsMate will tell future customers about what to expect as far as charges go.

The company assures all of their clients that the tickets that they sell are all authentic and legit.

2. What’s Good about TicketsMate?

Plenty of TicketsMate reviews mentioned the extensive tickets collection.

The layout of the website also did not cause any problems when navigating. Another thing about the site’s design is that it is pretty much straightforward. In the left panel, the categories are carefully placed in the subcategories, and the events are grouped accordingly. The tickets are also delivered accurately through FedEx.

Some TicketsMate reviews also mentioned about the tickets being picked up right at the event venue which others also think is quite convenient. But some consumers do not like to wait right until the day of the event to get hold of the tickets.

The categories are carefully placed in the subcategories and the events are grouped accordingly.

3. Any Cons (service fees, shipping, etc.) about TicketsMate?

There were a few points that customers had stated in their TicketsMate reviews regarding their purchase.

First, some customers were quite clear that the website had a link for a chat support feature, but unfortunately, it did not go live for 24 hours a day. Their customer service hotline also did not work during some hours probably due to the high volume of calls.

These problems with the customer service might have turned off some potential clients since customers needed assistance most of the time and these people wanted to have the answers as quickly as possible.

There were also TicketsMate reviews some ticket orders could no longer be canceled past a certain point after purchase.

Their customer service hotline also did not work during some hours probably due to the high volume of calls.

4. Review Summary: Is TicketsMate Good, Reliable, and a Safe Site?

TicketsMate reviews have helped customers know that this company is after a safe website to get premium event tickets.

The prices are not the cheapest, and there are also complaints about their customer service.

But if you look at the reviews, even the negative ones said that they were able to receive their tickets. You can take a look at the website and check the events for yourself.

You can also call them through their hotline and see how well their representatives entertain your questions at TicketsMate.com.

5. Any Good Alternative Ticket Sites?

There’s one ticket site below we’ve tested and recommend.

This fan-to-fan ticket exchange (ran by TicketMaster) has:

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9 Reviews for TicketsMate Reviews


1 Reviews

SCAM I was looking at one of the shows and there was a line that said "Not an event ticket" It was actually for parking lot

1/ 5

Good thing I called and asked what they meant by “Not an event ticket” It was actually for parking lot close by. The actual cost of the event tickets was $47. conveniently the cost for the ‘parking’ ticket was also $47. It almost looked like it was a legit ticket for the actually show. SCAM BIG TIME!

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1 Reviews

They do not provide tickets when promised

1/ 5

Purchased tickets $536.75 on 11/14/19, got email thanking me and stating that I would be able to download & print tickets on 11/18/2019…..I have received nothing, no tickets and concert is 11/20/2019. Purchase tickets elsewhere.

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1 Reviews

No problem at all!

4/ 5

After reading so many bad reviews about Ticketsmate I guess I ended up being one of the lucky ones. About a week ago I purchased two tickets close to the stage for a concert which is in another two weeks. Tickets just arrived. Didn’t know what seats I’d get, just the row, but was pleasantly pleased to see the seats ore the ones closest to the middle aisle! I did pay a little more than if I had ordered directly from the venue site, but because I wanted really good seats I didn’t mind. The venue is small and the concert hasn’t sold out, so that could maybe be why I had better luck.

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1 Reviews

Concert Tickets

1/ 5

-10 STARS. FRAUDS!! DO NOT USE THEM!!!! Paid for tickets 5 months ago. Never got the tickets I paid $650.00!!!! They have been assuring me for two weeks they were coming. Concert is in an hour….no tickets. So bummed. They are a scam.

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1 Reviews


1/ 5

I was guaranteed tickets to be received by March 21st but nothing came to my email. I called and they said it should be uploaded at midnight. I waited and on March 22nd still nothing. I called again and they said it was to be uploaded before noon. It’s noon and still nothing. I called the third time and they said it’s on a 24 hour hold because the venue has not release the tickets. I had an upset conversation with the so called Escalation Team and told them to read their bad reviews on the website and hopefully they can read mine!

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1 Reviews

Bait and Switch

1/ 5

Clicked on a seat inside a theater and was taken to check out. Ticket purchased, no problem, or so I thought. Wrong! The non-refundable ticket is for parking. How did I get from the theater to a parking lot? Customer service offered no assistance in resolving problem even 2 months ahead of the event. Another person had the exact same experience.

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1 Reviews

Buyer Beware -No tickets for almost $500

1/ 5

I purchased two concert tickets for my parents a Christmas present on 12/25. Ticketsmate shared I would receive the tickets by 1/18 for a show on 1/20. Tickets were not sent until the afternoon of the show on 1/20, while I was traveling. When I landed, there was not enough time to get the tickets to my parents with enough time for them to make the show. Ticketsmate had no explanation for the late tickets, no empathy for what their delay caused and no willingness to make any kind of adjustment for the problem. Now I am out 483, have very disappointed parents and must buy additional Christmas presents a month after Christmas. I would strongly recommend not using ticketsmate and working with a better, well known ticket reseller with customer service ideals.

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1 Reviews

Livid Customer

1/ 5

As usual, when looking for tickets to events, I was surfing and previewing ticket prices on several websites and utilizing promo codes to compare pricing. I’d never used this site before. When attempting to use my MATEY promo code that was emailed to me by Ticketsmate, Sally Greene, to get a discount, the site billed my card rather than preview it. I attempted to cancel whatever was going on but to no avail, it didn’t work. I called the Customer service at 1015p at night to voice the matter. He tried to belittle my concern with the website and preview of a “you did not purchase statement” which I screenshot. The issue was basically when he looked it showed I purchased the tickets he said, now call your bank. Horrible. The bank stated to call back in the morning and follow up with whether it pended or paid. Unnerving and not cool. Well see how they handle this.

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1 Reviews


1/ 5

DO NOT PURCHASE CONCERT TICKETS THROUGH TICKETSMATE. My sister and I bought tickets for my mom and dad back on March 5th for the Billy Joel concert tonight and didn’t get their tickets until today at 5pm ET (3PM MST). In case you missed that, THE CONCERT IS TONIGHT (November 29, 2017)! I spent hours (probably more than 24 hours total) on the phone with them trying to get their tickets when at 3 PM today, they told me my tickets were lost and they had to re-assign my parents. I’ve been dealing with their BS for almost 8 months now and can’t even begin to tell you how disappointed and frustrated I am with them. They have the WORST customer service too. Save yourself the stress and buy your tickets elsewhere.

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Ticket Prices

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Additional Details

  • Safe & Secure Checkout:Yes
  • International Shipping:Yes
  • Ticket Market:Secondary (resale)
  • Buyer Guarantee:100% Guaranteed
  • Service Fees For Buyers:No Service Fees
  • Track Shipping:Yes
Show all
  • Ticket Insurance (option at checkout):Yes
  • Free Shipping:No
  • Return Options:None (only if event is canceled)
  • Mobile App:No
  • Can I cancel my order?:No
  • PayPal (option for paying):No
  • Bid on Tickets:No
  • Can I Sell My Tickets?:No
  • Corporate Ticket Program:No
  • Rewards Program:No