Buyer Beware -No tickets for almost $500
I purchased two concert tickets for my parents a Christmas present on 12/25. Ticketsmate shared I would receive the tickets by 1/18 for a show on 1/20. Tickets were not sent until the afternoon of the show on 1/20, while I was traveling. When I landed, there was not enough time to get the tickets to my parents with enough time for them to make the show. Ticketsmate had no explanation for the late tickets, no empathy for what their delay caused and no willingness to make any kind of adjustment for the problem. Now I am out 483, have very disappointed parents and must buy additional Christmas presents a month after Christmas. I would strongly recommend not using ticketsmate and working with a better, well known ticket reseller with customer service ideals.